• Free Shipping
    on orders over $50 *

Frequently Asked Questions

How long will it take for my order to arrive?

Most items will ship within 2-3 business days of when your order is placed. If for some reason, this is not the case, it will be noted below the “Add to Cart” button. Once shipped, arrival time will vary depending on the selected shipping method. Ground Shipping takes approximately 7-9 days to arrive; Priority or 3-Day Shipping takes 3-5 days, and Express Shipping takes 1-2 days.

How do I track my order?

You can check the order status 24 hours a day by clicking on the Track Your Order link at the bottom of The Grommet's webpage under Customer Service. If you are already logged into your account, you can go to My Account > My Orders and then select View Orders. On the order page, click on the Track Your Order link and a new window will pop up with your tracking information. Please note that it will take up to 2-3 days for most items to ship, and tracking information will not be available in most cases until an item ships out.

Can I cancel my order?

Our orders are processed once they are placed. In most cases we do not have the ability to modify or cancel your order once it has been placed. You can always return the item within 30 days of purchase for a refund.

What is your return policy?

If you find you are not fully satisfied with a Grommet, you can return it within 30 days of placing your order for a full refund. For certain Grommets, restrictions and restocking fees apply and will be outlined in the "Details" tab on the individual Grommet's page. Please note that food items and hygiene or cosmetic-related Grommets cannot be returned. All Grommets need to be returned in like-new, resalable condition and in their original, undamaged packaging (not shipping materials, just product packaging). Otherwise Grommets are subject to a 50% restocking fee. Returns cannot be processed by phone. To initiate a return, please use our email form and provide the following information: 

  • Your name
  • Order number
  • Grommet to be returned
  • Reason for the return

You will receive a Return Authorization (RMA) number as well as the address to which the Grommet should be returned (often a different address than the one on the original package). Unless the item is defective or there was a shipping issue due to an error made by The Grommet, you are responsible for the cost of the return shipping.

How can I search for a Grommet on your website?

If you have an idea of what you are looking for, it's easiest to use our search tool on our website to find it. On The Grommet website, click on the orange magnifying glass icon in the upper-right-hand corner of the screen. A search box will appear in the center of the screen where you can type your search terms. You can also browse by category by mousing over the Shop link at the top center, or click Recent Launches to see everything we’ve launched lately.

How do I sign up for your emails?

To sign up for our emails, simply enter your email address in the email box that appears on the bottom of our homepage when you first come to the site , or enter your email address in the field that says “Get Grommets by Email” and click the Submit button.

Note: Signing up to receive emails from The Grommet does not automatically create an account for you and creating an account does not automatically mean you will receive emails from us. To create an account, click on the My Account link at the top of the page and register for free.

How do I use the coupon code I received?

If you have received a coupon code by email, you can redeem it two ways on our site:

  • In your Shopping Cart: Click on My Cart in the top-right corner of the screen, then click on the Shopping Cart link. Scroll down the page and copy and paste your coupon code into the “Have a Coupon?” field and click Apply. Your discount will be reflected in your total.
  • During Checkout: Click on My Cart in the top-right corner of the screen, then click on the Checkout link. In Step No. 4, Payment Information, copy and paste your coupon code into the “Coupon Code?” field and click Apply. Your discount will be reflected in your total.
What forms of payment do you accept?

We accept American Express, Discover, MasterCard, Visa, and PayPal. We do not accept Credit Gift Cards.

Where do you ship?

We ship to the 48 contiguous states and Alaska and Hawaii, unless otherwise specified in the product description. There are some Grommets that are not suitable to be shipped outside of the 48 contiguous states.

What is the best way to reach The Grommet?

For the fastest service, use our email form to contact us.

What are your hours of operation?

Community Experience Specialists are on duty only from 9 AM to 5 PM Eastern Time, Monday through Friday, excluding Massachusetts Holidays. To contact us, please click here.

How can I unsubscribe from your emails?

At the bottom of your email, there is an unsubscribe link you can click to change your email settings and unsubscribe from our mailing list. You can also unsubscribe through the email preferences page here.

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