The Grommet is looking for a self-starter to join our Website Operations team (SiteOps) as a contractor. The best fit for this role will be an intellectually curious, motivated person who is comfortable working independently in a fast-paced environment. The Website Operations Assistant will primarily build SKUs, organize data, and publish content such as images, copy, audio-visual assets, metadata, tags, descriptions, and attributes to provide accurate and rich product information on our two platforms: The Grommet and The Grommet Wholesale.

Responsibilities:

• Build SKUs and publish product pages to our rapidly growing ecommerce catalog
• Understand the impact of product information on the customer shopping experience
• Maintain back-end website configurations
• Troubleshoot website errors
• Implement quality assurance projects for website content and catalog settings

Desired Skills and Experience:

• Demonstrated excellence with attention to detail
• Proficient with Excel and Google Apps
• Ability to manage simultaneous projects and deadlines
• Familiarity with website publishing, basic HTML, or Google Analytics is a plus

Expectations:

• 24 hours per week, Monday through Friday during office hours
• Availability for a 6-month period
• Access to T or flexibly to find own parking, no onsite parking is available

Some of the Good Stuff:

Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!

Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a growing company.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform and we’re dedicated to making The Grommet a success.

Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.

Competitive hourly rate

Culture of Mentorship and Learning: You’ll get exposure to Boston’s start-up industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Let us know your ideal schedule and your available start date.

What brands can you think of that have the best customer experience in the world? It might be a hotel that never forgets how guests like their eggs, a credit card company that acts like your wisest friend, or an electronics store that makes you feel smarter by the time you leave. You may not have put The Grommet on that list yet – but soon you will - and the Community Experience Team (CET) Lead is going to help us get there.

The CET Lead will become an expert on The Grommet’s brand and customer treatment strategies. This person will spend most of their time (80%) testing these strategies through phone and email interactions with customers.

Along with the customer support responsibilities, the CET Lead will:

• Work closely with marketing and CET Director to understand The Grommet’s customer strategies (5%)
• Evaluate Customer Service Specialist interactions to ensure an outstanding customer experience (10%)
• Plan CET workflows to ensure adequate staffing across contact channels, minimizing friction points (5%)

We’re looking for someone who:

• Always wows customers
• Buys into a mission, stays engaged and inspires others
• Likes a good plan, even if it’s a little complex
• Has technical aptitude (is a computer whisperer)
• It would also be great if the person knows The Grommet and our strategies and has prior leadership experience

Does this sounds like you? Then write us a cover letter and explain it to us. We can’t wait to hear from you!

Seeking: Master of multitasking, tech-savvy sorcerer, and creative consultant. You were born to serve customers and can do it all. You love talking to people (on the phone and online), and the idea of helping someone gives you a warm fuzzy feeling.

Key Activities:

• Email and Telephone Customer Support: You’ll handle incoming customer inquiries. They reach out to us for a variety of reasons: to check order status, ask about our products, initiate a return, etc. To help them, you’ll often need to sleuth the situation (a la Nancy Drew) by using various computer systems. You’ll sniff out their needs and show them how The Grommet can make everyone’s life just that much better.
• Hours per Week: This is a 40 hour a week position, paid hourly. Your schedule will be the same week to week.
• Holidays: As an e-commerce company, holiday sales are a big deal. We have federal holidays off, but you’ll need to work your full schedule every day in November and December including the day after Thanksgiving (Black Friday), and some of Christmas Eve.

Desired Skills & Experience:

• Passion for Customer Service and Brilliant Recovery: Our customers love us, but every relationship has its bumps. When a customer hits a rough spot, you should be understanding, empathetic and creative in healing the rift. You must have prior customer service experience and examples where you turned a first-time customer into lifetime one.
• Comfort with Technology: Much of the job is centered on computer work, so you must feel very comfortable with technology. Our systems are extremely sophisticated. You must be able to demonstrate past working experience with complex computer systems of some sort.
• Communication Skills: Strong writing & communication skills are a must. You must feel very comfortable on the telephone, where a good percentage of your work will be done. Inquiry volume can be high so you must remain cool as a cucumber under pressure.

Some of the Good Stuff:

• Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable -- just a five minute walk from Davis square. You’ll love it here. We have free coffee and snacks!
• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform with no direct competitors and we’re dedicated to making The Grommet a success.
• Deep Discounts: We offer deep discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive Hourly Rate and Great Benefits for Permanent Hires
• Culture of Mentorship and Learning – You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

Candidates may be offered temporary to permanent positions as available.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?
• Let us know your ideal schedule and your available start date.
• Detail your level of computer experience by listing software applications that you’re very familiar and comfortable with. (We’re particularly interested in ticketing systems, web browsers (Chrome, Firefox, Safari, and IE), Excel, Word, Google Docs Spreadsheets, and Google Doc word processing.)

The Grommet is seeking a human resources expert to join our team in Somerville. You are a strategic leader with strong business acumen who drives important people related initiatives, yet doesn’t mind rolling up your sleeves to get things done. You have a passion for people and our business and will be a trusted partner to our team and its leaders.

Responsibilities:

• Have excellent instincts for storytelling and a passion for making exemplary video content
• Management & Employee Coaching: You will partner with our management team and employees to foster a kind approach as issues arise, provide moral support, share your expertise and increase retention.
• Training & Development: You will coach our managers as they develop individual career development plans for their direct reports. Additionally, you will manage company wide training and development initiatives.
• HR Policies & Compliance: You will continuously work to improve our HR infrastructure, helping the Grommet to develop best in class, compliant processes, policies and procedures.
• Culture: We pride ourselves in fostering a corporate culture in which our employees feel at home and supported to do their best work. You will work hand in hand with our executive team to maintain and tirelessly seek ways to improve our culture.
• Performance Management: You will manage the process that assesses our team’s performance and always be on the lookout for ways to improve it.
• HR Project Management: You will propose and drive a diverse array of human resource projects and initiatives.
• Recruitment: Our team is our most important asset. You will help manage and guide the recruitment process that helps us find the best of the best.

Desired Skills & Experience:

• Bachelor’s degree or equivalent
• 8+ years of progressive human resources experience
• Experience leading hr at an early stage technology company
• SPHR certification preferred
• Adaptability & flexibility
• A deep understanding of: employee relations, learning & development, compensation, compliance/employment law & recruiting
• A sense of urgency and energetic, proactive approach
• Demonstrated thought leadership in delivering employee programs

Some of the Good Stuff:

• Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!
• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a growing startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform and we’re dedicated to making The Grommet a success.
• Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive hourly rate and great benefits for permanent hires
• Culture of Mentorship and Learning: You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?

Seeking: A retail brand associate to join our team in the Natick Collection. As a part of our very first brick and mortar team, you are passionate about bringing the stories of our products to life.    You value entrepreneurship, support the Maker Movement, take pride in your work, yourself and your community.

You can read more about the Maker Movement here: https://www.thegrommet.com/blog/the-maker-movement-in-motion/

Key Responsibilities:

• Customer Service: You will greet and engage customers with enthusiasm and  warmth.  Additionally, you will be customer focused as opposed to sales focused.
• Sales: You will share the stories behind our products and makers and help customers find the products they didn’t know they needed. Additionally, you will direct customers to the Grommet website.
• Product Demonstration: You will demo our products to make our Grommets come to life for customers.
• Loss Prevention: You will help to meet loss prevention goals by servicing all customers who enter the store and keeping work spaces clean, organized, and safe.
• Stock Management: You will work with other team members to keep the Front of House (FOH) stocked at all times and the Back of House (BOH) organized.
• Cash Register Management: You will process transactions with accuracy and efficiency.
• Assist Where Needed: You are a team player and will assist with other retail related tasks, as needed.

Desired Skills, Attributes and Experience

• Positive, Proactive Attitude
• Solution Focused
• Retail Experience Preferred
• Passion for the Grommet’s Products
• Customer Focus
• Clear Verbal Communication Skills
• Lift & Carry up to 50 Lbs
• Work with and around Cleaning Chemicals
• Available to Work a Retail Schedule, including Nights and Weekends

Some of the Good Stuff

• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform with no direct competitors and we’re dedicated to making The Grommet a success.
• Deep Discounts: We offer deep discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive Hourly Rate and Great Benefits for Permanent Hires

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?

Seeking: A Key Holder to manage our retail team in the Natick Collection. As a part of our very first brick and mortar team, you are passionate about bringing the stories of our products to life. You value entrepreneurship, support the Maker Movement, take pride in your work, yourself and your community.

You can read more about the Maker Movement here: https://www.thegrommet.com/blog/the-maker-movement-in-motion/

Key Responsibilities:

• Management: Reporting to the store leadership team you will mentor, inspire and train fellow staff to develop and execute brand goals. Additionally, you will maintain floor, zone, visual, and staff standards and schedule employee breaks, meals, and shift changes
• Goal Management: You will know sales and floor execution goals and develop a daily plan to achieve them.
• Event Development & Management:You will create and run traffic driving events to inspire our Makers and local Maker spaces.
• Customer Service: You will greet and engage customers with enthusiasm and  warmth.  Additionally, you will be customer focused as opposed to sales focused.
• Sales: You will share the stories behind our products and makers and help customers find the products they didn’t know they needed. Additionally, you will direct customers to the Grommet website.
• Product Demonstration: You will demo our products to make our Grommets come to life for customers.
• Loss Prevention: You will help to meet loss prevention goals by servicing all customers who enter the store and keeping work spaces clean, organized, and safe.  Additionally, you will perform employee personal property checks, enforce all loss prevention initiatives and encourage staff to do the same.
• Stock Management: You will work with other team members to keep the Front of House (FOH) stocked at all times and the Back of House (BOH) organized. Additionally, you will be responsible for receiving all shipments.
• Cash Register Management: You will process transactions with accuracy and efficiency.
• Assist Where Needed: You are a team player and will assist with other retail related tasks, as needed.



Desired Skills, Attributes and Experience

• Positive, Proactive Attitude
• Solution Focused
• Retail Experience Required
• Passion for the Grommet’s Products
• Customer Focus
• Excellent Verbal Communication Skills
• Lift & Carry up to 50 Lbs
• Work with and around Cleaning Chemicals
• Available to Work a Retail Schedule, including Nights and Weekends



Some of the Good Stuff

• Fun and Fast-Paced:You must be comfortable with an energetic, fast-paced environment. (We’re a startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform with no direct competitors and we’re dedicated to making The Grommet a success.
• Deep Discounts: We offer deep discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive Hourly Rate and Great Benefits for Permanent Hires

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?

The Grommet is looking for a passionate and collaborative UX/UI designer to join our product and design team. We seek someone who has a strong foundation in UX and UI, who can develop product experiences from concept to delivery. The ideal candidate will take a user-centered approach to design and possess a deep understanding of visual design, interaction, and usability best practices. You will be the lead UX/UI designer working directly with key stakeholders and customers to design the optimal experience for both our B2B and B2C customers. Additionally, you will have the opportunity to work directly with our customers to drive our UX research.

Responsibilities:

• Work collaboratively with the Product, UX, and Development teams to lead UX/UI design, user research and testing
• Must have strong communication skills and demonstrate effective design leadership
• Develop process flows, decision maps, wireframes, flowcharts, design specifications, working prototypes, and other design assets to document the user experience
• Ability to multi-task and manage priorities of competing projects to support the strategy of the business
• Experience working in a fast-paced and Agile environment
• Comfortable working closely with product and engineering to ideate, design and deliver new product solutions
• Develop and evangelize UX best practices across teams

Desired Skills & Experience:

• 2+ years as a UX/UI designer
• Data-driven approach to defining the best user experience
• An online portfolio that displays an elevated sense of UI and UX best practices as well as in depth process documentation
• Experience working with responsive web design, with an emphasis on a mobile first approach
• Demonstrated skills solving complex user problems with multiple opposing stakeholders
• Excellent written and verbal communication skills
• BFA/MFA, or equivalent industry experience such as HCI major
• Must have expertise with the Adobe Creative Suite
• Nice to haves: experience with ecommerce and retail centric design, digital media and marketing, and/or graphic and digital design

Some of the Good Stuff:

• Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!
• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a growing startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform and we’re dedicated to making The Grommet a success.
• Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive salary, great benefits, and yearly bonus incentive plan based on performance
• Culture of Mentorship and Learning: You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?