Leading the Business Intelligence team, the candidate will work to provide data driven, detailed analysis to the finance, marketing, discovery and operations departments of the company to facilitate better decision-making and create transparency of results using various tools.

Responsibilities:

• Lead inventory forecasting across our entire catalog of over 8000 SKUs to maximize inventory turnover, while minimizing out of stocks including holiday planning
• Generate operational KPIs and automate daily, monthly, and quarterly reporting using data analytics tools such as RJ Metrics
• Work cross functionally with CFO and executive management to prioritize business and information needs. This includes business modeling, marketing strategy and ROI analyses
• Think creatively and manage product price tracking initiatives and shape pricing strategy with the merchandising team
• Assist in budget creation and lead customer churn/LTV analysis
• Work cross-functionally to locate and define new process improvement opportunities including the teams work flow. The team currently uses Jira as a ticketing tool
• Manage the Senior Data Analyst and Pricing Analyst
• This role will report to the CFO and VP of Operations

Desired Skills:

• BS in Business, Mathematics, Economics, or related analytical field
• Proficiency with Excel (Pivot tables, vlookup, index match, etc.)
• Proficiency with MySQL and PostgreSQL
• Knowledge of statistics and experience analyzing large data sets
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Experience with Python preferred, but not required
• 4-8 years experience in an analytical role
• Experience in managing a team
• Enthusiastic, entrepreneurial spirit, with excellent communication skills, both verbal and written
• Self-motivated and eager to learn, strong ability to multitask

Some of the Good Stuff:

• Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!
• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a growing startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform and we’re dedicated to making The Grommet a success.
• Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive salary, great benefits, and yearly bonus incentive plan based on performance
• Culture of Mentorship and Learning: You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?

Seeking: Master of multitasking, tech-savvy sorcerer, and creative consultant. You were born to serve customers and can do it all. You love talking to people (on the phone and online), and the idea of helping someone gives you a warm fuzzy feeling.

Key Activities:

• Email and Telephone Customer Support: You’ll handle incoming customer inquiries. They reach out to us for a variety of reasons: to check order status, ask about our products, initiate a return, etc. To help them, you’ll often need to sleuth the situation (a la Nancy Drew) by using various computer systems. You’ll sniff out their needs and show them how The Grommet can make everyone’s life just that much better.
• Hours per Week: This is a 40 hour a week position, paid hourly. Your schedule will be the same week to week.
• Holidays: As an e-commerce company, holiday sales are a big deal. We have federal holidays off, but you’ll need to work your full schedule every day in November and December including the day after Thanksgiving (Black Friday), and some of Christmas Eve.

Desired Skills & Experience:

• Passion for Customer Service and Brilliant Recovery: Our customers love us, but every relationship has its bumps. When a customer hits a rough spot, you should be understanding, empathetic and creative in healing the rift. You must have prior customer service experience and examples where you turned a first-time customer into lifetime one.
• Comfort with Technology: Much of the job is centered on computer work, so you must feel very comfortable with technology. Our systems are extremely sophisticated. You must be able to demonstrate past working experience with complex computer systems of some sort.
• Communication Skills: Strong writing & communication skills are a must. You must feel very comfortable on the telephone, where a good percentage of your work will be done. Inquiry volume can be high so you must remain cool as a cucumber under pressure.

Some of the Good Stuff:

• Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable -- just a five minute walk from Davis square. You’ll love it here. We have free coffee and snacks!
• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform with no direct competitors and we’re dedicated to making The Grommet a success.
• Deep Discounts: We offer deep discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive Hourly Rate and Great Benefits for Permanent Hires
• Culture of Mentorship and Learning – You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?
• Let us know your ideal schedule and your available start date.
• Detail your level of computer experience by listing software applications that you’re very familiar and comfortable with. (We’re particularly interested in ticketing systems, web browsers (Chrome, Firefox, Safari, and IE), Excel, Word, Google Docs Spreadsheets, and Google Doc word processing.)

The Grommet is a launch platform for early-stage consumer products. We are reshaping how products become successful and how people discover, share, influence, and buy products online. Every single day we reveal one new Maker story to our community and this would not be possible without the behind the scenes work that happens on the Discovery Operations Team. From documenting information in our back end systems, to coordinating video, images, and copy, to reviewing the final pages our daily launch reveals happen because of this team. We are looking for someone who is interested in learning the ins and outs of an ecommerce business to support our day to day operations.

In this role you will be the internal champion for new Makers working with them throughout the launch process and collaborating with our creative team. You will foster close working relationships with the Discovery Managers, Media team, and Copywriters by strengthening our systems, advancing our processes, and elevating our launches. Each Discovery Associate is thoroughly trained to handle launch responsibilities, interact with our makers and prepared to contribute on cross-functional projects across the organization. The product of your work is an e-commerce-enabled Maker story that lives on our Product Launch Platform, and creates success for our Makers.

Key Activities:

• Develop vision and strategy on the content side to assure successful Grommet launches.
• Communicate with Makers via email and phone to ensure we have the information we need to successfully tell their brand story. This includes reaching out for video footage, photos, and product details.
• Contribute to the build of our sku assortment by checking spec sheets and passing finalized sku information off to our Site Operations team.
• Document all necessary information about the product assortments and brand story to share with our creative teams.
• Supply direction to content team on story points, brand messaging, historical perspectives, alternative uses for products.
• Lead our insights and content handoff meetings
• Help the team evaluate products by supporting us with testing, data collection and evaluation.
• Maintain and track our production schedule to ensure that all of our live on site timelines are met.

Desired Skills & Experience:

• Bachelor's degree in a business-related field. This is an entry-level role.
• Has a passion for consumer products, entrepreneurship and new to market ideas.
• Self-motivated and information-seeking individual who can work independently, but also collaboratively.
• Desire and ability to thrive in a fast-paced environment, and to effectively work on multiple projects in various phases and under tight deadlines.
• Strong affinity for details and amazing organizational skills.
• Exceptional time and project management skills.
• Strong interpersonal, presentation and writing skills.

Some of the Good Stuff:

• Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!
• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a growing startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform and we’re dedicated to making The Grommet a success.
• Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive salary, great benefits, and yearly bonus incentive plan based on performance
• Culture of Mentorship and Learning: You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?

The Grommet is seeking a human resources expert to join our team in Somerville. You are a strategic leader with strong business acumen who drives important people related initiatives, yet doesn’t mind rolling up your sleeves to get things done. You have a passion for people and our business and will be a trusted partner to our team and its leaders.

Responsibilities:

• Have excellent instincts for storytelling and a passion for making exemplary video content
• Management & Employee Coaching: You will partner with our management team and employees to foster a kind approach as issues arise, provide moral support, share your expertise and increase retention.
• Training & Development: You will coach our managers as they develop individual career development plans for their direct reports. Additionally, you will manage company wide training and development initiatives.
• HR Policies & Compliance: You will continuously work to improve our HR infrastructure, helping the Grommet to develop best in class, compliant processes, policies and procedures.
• Culture: We pride ourselves in fostering a corporate culture in which our employees feel at home and supported to do their best work. You will work hand in hand with our executive team to maintain and tirelessly seek ways to improve our culture.
• Performance Management: You will manage the process that assesses our team’s performance and always be on the lookout for ways to improve it.
• HR Project Management: You will propose and drive a diverse array of human resource projects and initiatives.
• Recruitment: Our team is our most important asset. You will help manage and guide the recruitment process that helps us find the best of the best.

Desired Skills & Experience:

• Bachelor’s degree or equivalent
• 8+ years of progressive human resources experience
• Experience leading hr at an early stage technology company
• SPHR certification preferred
• Adaptability & flexibility
• A deep understanding of: employee relations, learning & development, compensation, compliance/employment law & recruiting
• A sense of urgency and energetic, proactive approach
• Demonstrated thought leadership in delivering employee programs

Some of the Good Stuff:

• Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!
• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a growing startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform and we’re dedicated to making The Grommet a success.
• Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive hourly rate and great benefits for permanent hires
• Culture of Mentorship and Learning: You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?

The Grommet is seeking an experienced Systems Administrator to join our Technology team. This role will manage the overall health and continuity of our connected infrastructure environments and strive to ensure maximum uptime and availability, both on our website, as well as our internal network. The Systems Administrator must be willing to work in a fast-paced environment and work with a sense of urgency when the need arises. He/she must have a proven track record of handling a wide range of technical support issues from end-user computer setup to complete server rebuilds.

Responsibilities:

• Administer servers, desktop computers, printers, routers, switches, firewalls, VOIP phones, security updates and patches
• Develop and maintain installation and configuration procedures and necessary documentation
• Contribute to and maintain system standards
• Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
• Configure CPU, memory, and disk partitions as required

Desired Skills & Experience:

• 3+ years of system administration experience
• BS in Computer Science, Engineering, or a related subject
• Demonstrated knowledge in routing, switching, security, and connectivity
• SonicWall, Apple, Linux, Windows, LAMP server experience
• Proficient verbal and written communication skills

Some of the Good Stuff:

• Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!
• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a growing startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform and we’re dedicated to making The Grommet a success.
• Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive salary, great benefits, and yearly bonus incentive plan based on performance
• Culture of Mentorship and Learning: You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?

The Grommet is seeking a Video Producer to orchestrate a broad range of media activities at The Grommet. Our ideal team member will like to have fun at work, and still embrace the fluid demands and interdependencies of a fast paced media business. We also want you to be a creative thinker and innovator, with an eye for engaging video storytelling. This position will report to the Senior Video Producer.

Responsibilities:

• Have excellent instincts for storytelling and a passion for making exemplary video content
• Maintain an effective and organized video production process that ensures high quality and timely completion of projects
• Possesses knowledge of creating video for social media
• Maintain video equipment, studio space and staged apartment
• Able to support production logistics, including: scheduling, talent procurement, location and prop planning
• Strong interpersonal skills and ability to work in a deadline driven, media environment
• Able to manage multiple projects at once
• Able to work as team-player as well as independently
• Obsessive knowledge and understanding of the digital video industry and trends
• Constantly looking to grow technically and professional, and add new skills

Desired Skills & Experience:

• 3-5 years experience in professional digital video production
• Experience using a variety of cameras, including mirrorless, DSLRs, camcorders, and digital cinema cameras
• Comfortable working with and directing non-professional talent on-camera, including seeking out and managing feedback
• Expert level proficiency with Adobe Premiere. Proficiency with Adobe After Effects, Photoshop and other Creative Suite products
• Knowledge of video compression standards
• College degree (BS/BA) required
• Please provide a demo reel and/or examples of your past work

Some of the Good Stuff:

• Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!
• Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a growing startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform and we’re dedicated to making The Grommet a success.
• Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.
• Competitive salary, great benefits, and yearly bonus incentive plan based on performance
• Culture of Mentorship and Learning: You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.

To Apply:

Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

• How did you hear about us?
• Why you are good fit for this position?
• What is your ideal career path over the next few years?
• Why you are suited to work in a start up?