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Check Engine

For decades cars have used internal computers, but car companies have only trusted you with a miniscule amount of that data. With Automatic you’ll have full access to data about your car, and your driving, right on your smartphone. Automatic connects to most cars built after 1996. It plugs into the same spot that mechanics use to diagnose your car’s engine and wirelessly connects to your smartphone. See whether that vague “check engine” light is a loose gas cap or something more serious—you’ll be a step ahead of your mechanic. But that’s really just the beginning of what Automatic can do. It maps every trip your car makes with incredible detail, including distance, time, miles per gallon, and even cost per mile. Automatic can also make you a better driver by scoring how efficiently you drive. It can even notify emergency services in the event of a crash. This “wearable for your car” is a driving companion that you'll be happy to have along for each ride.

Automatic

App-Fueled Car Diagnostic

Check Engine

For decades cars have used internal computers, but car companies have only trusted you with a miniscule amount of that data. With Automatic you’ll have full access to data about your car, and your driving, right on your smartphone. Automatic connects to most cars built after 1996. It plugs into the same spot that mechanics use to diagnose your car’s engine and wirelessly connects to your smartphone. See whether that vague “check engine” light is a loose gas cap or something more serious—you’ll be a step ahead of your mechanic. But that’s really just the beginning of what Automatic can do. It maps every trip your car makes with incredible detail, including distance, time, miles per gallon, and even cost per mile. Automatic can also make you a better driver by scoring how efficiently you drive. It can even notify emergency services in the event of a crash. This “wearable for your car” is a driving companion that you'll be happy to have along for each ride.
Tech & Innovation

Grommet Launch Conversation

Grommet Launch Conversation

  • JC
    JC

    Its exciting to be launching our 2nd Generation Automatic Adapter on The Grommet. I’m looking forward to answering all your questions.

  • Mike
    Mike – Grommet Team
    10/23/2015 2:17 PM

    Why is this something everyone should have in their car? Are their certain demographics you’ve seen particular success with?

  • JC
    JC – Special Guest
    10/26/2015 10:03 AM

    Having an Automatic adapter gives you the knowledge of what is happening with your car. This eliminates some of the mystery and stress of car ownership. Cars can be one of the most expensive products we own, we hope to make that experience better with Automatic.

  • JC
    JC – Special Guest
    10/26/2015 10:05 AM

    This product can help just about everyone. There are 250 Million used cars in the US with an average life of 11.5 years old. Some may need help with the check engine light, others may want the reassurance of crash alert.

    I have a college son that drives 8 hours each way through very rural areas. It's peace of mind for me that if he does crash, help will be on the way quickly or if the his check engine light comes on we know if he needs immediate mechanical help or not.

    For some, it's simply being able to manage the expense of gas. There are many Automatic owners that drive well over 20K miles per year and Automatic helps them save money on gas.

  • JC
    JC – Special Guest
    10/26/2015 10:24 AM

    @Mike Automatic has features that help just about everyone that owns a car. We have many current Automatic users that drive over 20,ooo miles a year and using Automatic helps them save money on gas. Being able to diagnose your check engine light before you go to the mechanic is valuable as well. No more surprises and it may simply be a loose gas cap you can correct yourself. The techie's love that they can connect their car to their other connected products like Nest, iWatch and Jawbone.

  • Mike
    Mike – Grommet Team
    10/23/2015 2:17 PM

    I was drawn by the fact that it will actually tell you what is wrong when your check engine light comes on because I never know. Was there a lot of debate of what features to focus on in developing it?

  • JC
    JC – Special Guest
    10/26/2015 10:06 AM

    It was less of a debate and more about determining how we can provide information that is most meaningful and useful. There was and still discussion about how we can continue to help people get the most of out of their car and connect it to their digital life.

  • Mike
    Mike – Grommet Team
    10/23/2015 2:18 PM

    This is such an incredible product with seemingly unlimited practicality. What was the inspiration behind it?

  • JC
    JC – Special Guest
    10/26/2015 10:06 AM

    Our cars are big computers with information that most of us didn’t have access to but can benefit from. Like being able to diagnose your own check engine light. This inspired the founders to create Automatic. They wanted people to have access to the valuable data hidden in their cars.

  • Mike
    Mike – Grommet Team
    10/26/2015 9:48 AM

    If you are wondering if Automatic will work in your car, you can check here!

  • Mark
    Mark
    10/26/2015 10:27 AM

    @Mike Does this device connect to your smart-phone via wifi or bluetooth, in which case the phone must be in close proximity to the car, or does it connect via a cellular data signal? If it uses a cellular signal is there a monthly service fee?

  • JC
    JC – Special Guest
    10/26/2015 11:31 AM

    @Mark

  • JC
    JC – Special Guest
    10/26/2015 11:34 AM

    @JC The adapter connects to your phone via Bluetooth wireless. The phone needs to be in the car to connect and receive the data. There are no additional services fees to enjoy Automatic.

  • ken
    ken
    10/26/2015 10:06 PM

    @JC I don't have a smartphone but I do have an iPad … will this work with the iPad?

  • Jill
    Jill
    10/26/2015 10:20 AM

    This appears to be a godsend. Could we buy one for the household, or do you need to purchase a separate one for each car?

  • JC
    JC – Special Guest
    10/26/2015 10:37 AM

    @Jill Its optimal to have one per each vehicle. If you have multiple drivers in your household, they can all install the app and connect to Automatic adapter. You can also move the adapter from car to car. You simply need to follow the setup process when you install it into a different car.

  • Thomas G
    Thomas G
    10/26/2015 10:20 AM

    We have a 2016 Honda HR-V purchased in Mexico and resides in Mexico. Will your product work for us?

  • JC
    JC – Special Guest
    10/26/2015 10:40 AM

    @Thomas G Unfortunately, Automatic is only available in the United States right now. The reasons for this are multi-fold.

    Automatic was designed based on the 1996 OBD-II specification that was made mandatory by the Federal Government for all cars sold in the United States. While cars in other countries may also have OBD ports, they were not all manufactured under the same standard which means we can't be sure that Automatic will be compatible with those cars.

    Automatic uses many US-only data services like gas station locations and prices, emergency call center locations, and road data. Additionally, you will not currently be able to get through set-up on a car not manufactured to be sold in the United States as the adapter won't recognize your VIN.

    Automatic also only works with most cars sold in the US since 1996*. Different countries have different cars and standards for the port Automatic plugs into. Testing cars for compatibility and building support for them in the adapter is a major task and adding more cars would take a significant effort. So would complying with local laws and business practices, adding support for different languages on our website, in the app, and on our support team, etc.

  • Thomas G
    Thomas G
    10/26/2015 11:23 AM

    @JC Thanks!

  • Scott
    Scott
    10/26/2015 11:24 AM

    @JC - You say that the Automatic is only available for US cars, but yet in your video you show a number of references to a Mini Cooper (which is definitely not a US car). Which is it - available for cars manufactured in the US, or available for cars SOLD in the US?

  • Mike
    Mike – Grommet Team
    10/26/2015 11:31 AM

    Hi Scott, as JC said, it works on cars manufactured to be sold in the US.

  • Dean
    Dean
    10/26/2015 11:45 AM

    @Mike - Any plans to include Canadian cars - as you know, US & Cdn auto manufacturing is highly integrated,.

  • Mike
    Mike – Grommet Team
    10/26/2015 2:03 PM

    Hi Dean, it looks like the plan is to include Canadian cars in 2016. See JC's more detailed answer below!

  • Troy
    Troy
    10/26/2015 10:22 AM

    Hello. Would this device decode the error codes that the onboard computer kicks out? Or will it relay the error code?

  • JC
    JC – Special Guest
    10/26/2015 10:47 AM

    @Troy

    Automatic can read and interpret any generic "P" class OBD II code given by the car. We can also interpret generic codes in B, C, and U classes in cars that use these codes.

  • SNPOSoft
    SNPOSoft
    10/26/2015 10:27 AM

    I have been using a Bluetooth OBD-II adapter for about 18 months along with the Torque app. I am interested in transitioning to this device due to the integrated map function. Two questions. First, is there a potential for car battery drainage if the adapter is left connected all the time? I think the adapter is a small current draw that uses the battery even when the car is off. Second, in the event that I use your device and I find that it provides there same information that I currently ascertain through my adapter and Torque app, what is the return policy? Thank you for your help and information.

  • JC
    JC – Special Guest
    10/26/2015 11:50 AM

    @SNPOSoft

    When the ignition is off and the car has gone to sleep, Automatic consumes less than 5.5 mA from the battery. f a car battery is old/unhealthy, though, leaving the adapter plugged in could cause a battery to be drained if left plugged in without running the car for long periods of time. If you're unsure about your battery's health, unplugging your adapter while you're gone for multiple days, then plugging it back in before you start driving again is fine.

    We support Dash Command, Harry's Lap and OBD Fusion car performance apps with our 2nd generation adapter.

    Please review The Grommet's return policy: https://www.thegrommet.com/customer-service/returns for questions on returns.

  • Steve
    Steve
    10/26/2015 10:32 AM

    Just verifying that the device can handle extreme ranges of temperatures etc. ie how "durable" is this device.

  • JC
    JC – Special Guest
    10/26/2015 10:49 AM

    @Steve The temperature tolerance is:

    • Operating: -4°F (-20°C) to 95°F (35°C)

    • Resting: -4°F (-20°C) to 185°F (85°C)

  • Michael
    Michael
    10/26/2015 2:48 PM

    @JC So...what happens when it is out of temperature tolerance? Much of the country gets colder than -4 and hotter than 95. We certainly pass both ends here in Colorado. Does this stop working, does this become inaccurate, or does this die altogether?

  • Mike
    Mike – Grommet Team
    10/26/2015 5:20 PM

    Hi Michael, JC updated these temps to range from -40 degrees F to 185 degrees F.

  • Susan
    Susan
    10/26/2015 10:42 AM

    Hi - if we are considering replacing one of our cars. If we purchase this for one car, can we 'reset' it to work with another car? I think this is a great thing to have but am hesitant if I'm "locked in" to using it for one car if I get rid of the car in the near future.

    On that same thought, what if someone wants to use it when renting a car for business? Can the adapter be re-set to be used in various cars?

  • JC
    JC – Special Guest
    10/26/2015 10:57 AM

    @Susan Yes! You can use up to 5 cars with Automatic. Each car has its own trip timeline, parking location, and “check engine light” screen. To switch between your cars, just tap or swipe down on the car’s name at the top of the screen in the app. You can add additional cars, each with their own adapter, by tapping the Settings icon in the upper right-hand corner or by swiping left (iPhone only) and selecting “Set up another car...”. Then follow the Setup steps.

    You can also use this feature to permanently change which car your adapter is paired with. So if you buy a new car, choose “Set up another car...” and set it up with your existing adapter. Your old car’s trips will remain in your timeline unless you tap “Remove Car...” on the old car’s settings screen.

    Note that the adapter will only work with one car at a time so if you need to move it back to your old car or back and forth between cars, you’ll have to reconnect your adapter every time it’s moved. To reconnect, tap on the “Replace/Reconnect Adapter” link in the Settings menu of the app. Important note: if you move the adapter back and forth between multiple cars, please do not delete these cars from the app.

  • Jeff
    Jeff
    10/26/2015 10:45 AM

    Does it work with ford diesels? How many different autos can it be used in?

  • JC
    JC – Special Guest
    10/26/2015 11:03 AM

    @Jeff Automatic works with most cars built since 1996, gasoline, hybrid, and diesel vehicles made for the U.S. You can verify if your car is compatible here: https://www.automatic.com/check-compatibility/

  • JC
    JC – Special Guest
    10/26/2015 11:05 AM

    @JC You can use up to 5 cars with Automatic. Each car has its own trip timeline, parking location, and “check engine light” screen. To switch between your cars, just tap or swipe down on the car’s name at the top of the screen in the app. You can add additional cars, each with their own adapter, by tapping the Settings icon in the upper right-hand corner or by swiping left (iPhone only) and selecting “Set up another car...”. Then follow the Setup steps

  • Carl
    Carl
    10/26/2015 10:49 AM

    Does this device provide a plain English, narrative or does it give you a code number that requires consulting a code book? If the latter, does a code book come with the device, and are all codes the same from vehicle to vehicle?

    And, one more... can the device be wired (e.g., with an extension cable or Blue Tooth technology, to provide a continuous readout of current operating levels, e.g., fuel mileage?

  • JC
    JC – Special Guest
    10/26/2015 11:17 AM

    @Carl Automatic can read and interpret any generic "P" class OBD II code given by the car. We can also interpret generic codes in B, C, and U classes in cars that use these codes. However, some cars also give manufacturer-specific codes in addition to generic codes. While we can *read* most manufacture-specific codes, we can't at this time *interpret* them.

    Our Generation II connects via Bluetooth and provides realtime data streaming. Understand that we don't want to promote distracted driving so our data only appears in your app after a trip is taken.

  • K.A.
    K.A.
    10/26/2015 10:55 AM

    JC,

    An interesting looking produc. Is there any possibility that use will void any warrranty on newer cars still under warranty? I have one which is well beyond warranty that this would be a very useful addition to ffor ongoing maintenence.

  • JC
    JC – Special Guest
    10/26/2015 11:19 AM

    @K.A. I would check with your individual warranty to make 100% for certain, but it is unlikely that plugging something into your OBD-II port will affect your warranty. If that was the case, every time you took your car to the mechanic for a diagnostic would also void the warranty.

  • D
    D
    10/26/2015 10:57 AM

    Two questions. Will this device tell me just the error code number or will it translate that number to a car part and will it work on a Camry hybrid?

  • JC
    JC – Special Guest
    10/26/2015 11:21 AM

    @D Automatic can read and interpret any generic "P" class OBD II code given by the car. We can also interpret generic codes in B, C, and U classes in cars that use these codes. However, some cars also give manufacturer-specific codes in addition to generic codes. While we can *read* most manufacture-specific codes, we can't at this time *interpret* them.

    You can verify if your car is compatible here: https://www.automatic.com/check-compatibility/

  • Susan
    Susan
    10/26/2015 10:59 AM

    My "Check Engine" light is on all the time...will it work on a mobility conversion van. My vehicle is a Dodge Entervan.

  • JC
    JC – Special Guest
    10/26/2015 11:22 AM

    @Susan You can verify if your car is compatible here: https://www.automatic.com/check-compatibility/

  • Day
    Day
    10/26/2015 11:04 AM

    Day - will this device work in a 2013 Prius? Sounds like a great product . Thanks

  • JC
    JC – Special Guest
    10/26/2015 11:23 AM

    @Day You can verify if your car is compatible here: https://www.automatic.com/check-compatibility/

  • S L
    S L
    10/26/2015 11:05 AM

    This looks very cool. What information can you see, besides fuel consumption, driving time and fuel costs, and can you see diagnostic information when the engine light is NOT on?

    thanks

  • JC
    JC – Special Guest
    10/26/2015 11:31 AM

    @S L The app also provides your cars parked location and Automatic has a crash alert feature. If you are in a severe accident, emergency services are called. You can also designate up to 3 people in the app to be notified.

    In addition to our core app features, we also connect to other 3rd party applications. They include IFTTT, Rescue Time, Yo, Nest, Auto Dash, License +, Dash Command, OBD Fusion and more.

  • Mark
    Mark
    10/26/2015 11:05 AM

    I am repeating this post, as I originally replied to another comment rather than posting a new comment as I probably should have...

    "

    Does this device connect to your smart-phone via wifi or bluetooth, in which case the phone must be in close proximity to the car, or does it connect via a cellular data signal? If it uses a cellular signal is there a monthly service fee? "

  • Lynn
    Lynn
    10/26/2015 11:13 AM

    @Mark Would you consider an app for Amazon's Kindle Fire line??? By that I mean from Amazon app store, as opposed to Apple, Google, etc.

  • Mike
    Mike – Grommet Team
    10/26/2015 12:22 PM

    Hi Mark, JC answered your questions above!

    Lynn, I'm not sure that would work since a Kindle does not have Bluetooth capabilities at the moment. Kindle would need to catch up to Automatic!

  • Patricia
    Patricia
    10/26/2015 12:48 PM

    @Mike I believe you are mistaken...Kindle does ave Bluetooth capabilities.

  • Mike
    Mike – Grommet Team
    10/26/2015 1:44 PM

    Hi Patricia, good catch. Some do. The Kindle Fire HD has the ability, but not the 2nd generation.

  • Paula
    Paula
    10/26/2015 11:06 AM

    Will the adapter work with an iPad?

  • JC
    JC – Special Guest
    10/26/2015 11:53 AM

    @Paula

    Automatic is developed to work with your smartphone, both Android and iOS. Here are some specifics on phone compatibility:

    • IPhone 5 & Newer (with iOS7+) or Android 4.0+, HTC 1 requires 4.3

    • Non-Compatible: BLU phones and Alcatel One Touch Fierce

  • JC
    JC – Special Guest
    10/26/2015 12:01 PM

    @JC To clarify Paula, we do not work with iPad.

  • Stephen
    Stephen
    10/26/2015 11:06 AM

    JC, thanks for brining this product to Grommet. What sets this device apart from other OBD II plug-ins/apps? I have used Bluetooth adapter ($10) with free apps on my phone, the SCANGUAGE II ($160), and currently pleased with the UltraGauge ($80). Is it possible to just buy the app and use an existing Bluetooth OBD II adapter? Thank you.

  • JC
    JC – Special Guest
    10/26/2015 12:10 PM

    @Stephen You are welcome Stephen, we are excited to be here!

    Besides all the great Automatic app features, our ability to connect to other 3rd party apps and also connected devices like Nest, iWatch and Jawbone make us unique to other products in the market.

    The app only works with our device right now. There's firmware on our hardware that is connected to the software in the app. The two are reliant on each other.

  • Bryan
    Bryan
    10/26/2015 11:07 AM

    Would additional apps need to be purchased or are they all included? Thanks

  • JC
    JC – Special Guest
    10/26/2015 12:12 PM

    @Bryan Our app comes free with the adapter. Most of the 3rd party apps we connect too are free but some do need to be purchased to use them.

  • Karen
    Karen
    10/26/2015 11:07 AM

    would this work for my 30' sailboat. Make one for boat systems and you'll be a millionaire! Check plumbing, pumps, watermaker, waterheater, lights, engine etc.

  • Mike
    Mike – Grommet Team
    10/26/2015 11:41 AM

    Ahoy Karen! I don't think it will work unfortunately, but I will let JC confirm. It is certainly an option for Automatic to consider in the future!

  • JC
    JC – Special Guest
    10/26/2015 12:19 PM

    @Mike Mike is correct Karen, we only work with cars and our focus is helping drivers enhance their driving experience with connected services on the Automatic platform.

  • Barbara
    Barbara
    10/26/2015 11:07 AM

    I could have used this a couple of weeks ago. I had a check engine light that was going on & off for about a month and I finally took it into the dealer. Very costly $900 repair - they said it was the cellinoids from use of bad oil but the dealer was the one who always changed the oil. I'm still wondering what happened. The dealer was not very helpful and I've found this with several dealers lately.

  • Mike
    Mike – Grommet Team
    10/26/2015 1:49 PM

    I'm very sorry to hear about that, Barbara! I hope Automatic helps you avoid any sort of similar situation in the future!

  • Pam
    Pam
    10/26/2015 11:11 AM

    the link to check your car isn't working. It is possible to choose a year but there are no makes or models in drop down and you can't type in anything.

  • Mike
    Mike – Grommet Team
    10/26/2015 11:28 AM

    Hi Pam, you have to select the year first, then the make, and then the model.

  • Pam
    Pam
    10/26/2015 11:12 AM

    Have you had resistance from automakers?

  • JC
    JC – Special Guest
    10/26/2015 11:57 AM

    @Pam We have not experienced any resistance from automakers.

  • Sam
    Sam
    10/26/2015 11:14 AM

    I have a Ford Fusion Hybrid. Will this work with a Hybrid car?

  • Mike
    Mike – Grommet Team
    10/26/2015 11:58 AM

    Hi Sam, check out the compatibility link up top to see if it works with your car!

  • Wade
    Wade
    10/26/2015 11:15 AM

    Can this be used by law enforcement in the event that your car is stolen? If so, how does someone go about letting the police know?

  • JC
    JC – Special Guest
    10/26/2015 12:35 PM

    @Wade If I understand your question correctly Wade, you are wondering if you can track your car if its been stolen or taken? Automatic relies on your phone’s GPS at the end of a trip to capture your parking location. If the car is moved or taken by someone, the app is not able to detect the new location.

    When you complete a drive and turn off your car's ignition, the app captures the GPS location of your vehicle and then prominently displays it on the map in the app..

  • Lori
    Lori
    10/26/2015 12:59 PM

    @JC - thanks for that last sentence, JC :) I was wondering how the 'find my car' benefit would work when we'd obviously be outside the range of the device inside the car - I lose track of where I park my car constantly ;)

  • Julius
    Julius
    10/26/2015 11:22 AM

    How "secure / personal" is the information transmitted from this device? Is the information limited to just one phone? Will others be able to track you?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:00 PM

    Hi Julius, Automatic uses bank-level encryption to protect your information. You can connect up to five cars on one device so you should be able to view other data of cars connected to it. Of course, I'll let JC confirm.

  • JC
    JC – Special Guest
    10/26/2015 12:41 PM

    @Mike As Mike mentions, we use industry-leading security practices (128-bit AES) encryption on all data transmitted from the car adapter to your phone and up to the cloud so your information can't be accessed maliciously. Ensuring your data is secure is one of the reasons we build our own hardware.

  • Heather
    Heather
    10/26/2015 11:28 AM

    Does this use power from the car battery? If so can you leave it plugged in when the car is off or will it drain the battery?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:14 PM

    Hi Heather, Automatic consumes less than 5.5 mA from the battery. If the battery is old or unhealthy it may pose problems, but taking it out if you're gone for multiple days and then plugging it back in when you get back is totally fine.

  • Jason
    Jason
    10/26/2015 11:30 AM

    How many units can you attach to a single smart phone? I have a fleet of vehicles for my business and I would love to track these items with your unit versus the more expensive units.

  • Mike
    Mike – Grommet Team
    10/26/2015 11:33 AM

    Hi Jason, I believe JC said you can use up to 5 cars for each Automatic.

  • JC
    JC – Special Guest
    10/26/2015 12:59 PM

    @Mike To better clarify Jason, you can have 5 cars per adapter and up to 7 cars per person set up. In order to see the information for all vehicles you would need access to the users dashboards since generally each user has their own profile.

    Every user with that car registered to their Automatic account will have their own trips recorded in a timeline when they drive, see where the car is parked (no matter who drove it), and see “check engine” light issues in the app when they occur.

    If you share an account with another person, have multiple adapters installed in multiple cars, and both of you drive at the same time (in separate cars), you will experience trip capture and connectivity problems. For this reason, we recommend that each driver have his/her own Automatic account in this configuration.

  • J J
    J J
    10/26/2015 11:31 AM

    Will it work on my 2003 F 250 Diesel pickup

  • Mike
    Mike – Grommet Team
    10/26/2015 11:34 AM

    Hi J J, you can check via the compatibility link above.

  • Suzanne
    Suzanne
    10/26/2015 11:38 AM

    Wondering if this would work with a 2003 or 2005 Chevy Silverado (yes we have both) and would it work with an iPad? our iPhones are pretty old.

    Sounds great

  • JC
    JC – Special Guest
    10/26/2015 11:57 AM

    @Suzanne

  • JC
    JC – Special Guest
    10/26/2015 12:00 PM

    @JC

    You can check for both cars with the compatibility checker: https://www.automatic.com/check-compatibility/

    Here is our phone compatibility:

    • IPhone 5 & Newer (with iOS7+) or Android 4.0+, HTC 1 requires 4.3

    • Non-Compatible: BLU phones and Alcatel One Touch Fierce

  • Susan
    Susan
    10/26/2015 11:40 AM

    test

  • Mike
    Mike – Grommet Team
    10/26/2015 11:59 AM

    It worked!

  • Susan
    Susan
    10/26/2015 11:42 AM

    Awesome idea!!! Previous asks unanswered:

    1. Does it draw/drain battery when parked

    2. What is return policy?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:17 PM

    Hi Susan, Automatic consumes less than 5.5 mA from the battery when your car is off. It will only pose problems if your battery is old or unhealthy. If you are ever gone for a few days or more, you can unplug it and then plug it back it when you get back without an issue.

    Automatic's return policy is a money-back guarantee within 45 days of purchase!

  • R
    R
    10/26/2015 11:49 AM

    Will this diagnose a check engine light if you plug it into your car after the light goes on? Or does it have to be plugged in at the time the check engine light goes on? What about other alerts like a brake light alert?

    Thanks!

  • Frank
    Frank
    10/26/2015 11:55 AM

    @R I have a 1997 Volvo 850T wagaon and it has a service light that needs reset. Can this device reset a service reminder light? This isn't a CEL (check engine light).

    Thanks

  • JC
    JC – Special Guest
    10/26/2015 1:03 PM

    @Frank

    Automatic is diagnosing the CEL so we do not have the ability to reset the service light.

  • JC
    JC – Special Guest
    10/26/2015 1:06 PM

    @JC

    @R It will diagnose after the CEL goes on. Automatic diagnoses Check Engine Light only.

  • michael
    michael
    10/26/2015 11:55 AM

    what is the cost of the app? mike

  • Mike
    Mike – Grommet Team
    10/26/2015 11:59 AM

    Zero dollars, Michael!

  • Frank
    Frank
    10/26/2015 11:57 AM

    I have a 1997 Volvo 850T wagaon and it has a service light that needs reset. Can this device reset a service reminder light? This isn't a CEL (check engine light).

  • JC
    JC – Special Guest
    10/26/2015 1:06 PM

    @Frank

  • JC
    JC – Special Guest
    10/26/2015 1:07 PM

    @frank please see above for my answer

  • Angie
    Angie
    10/26/2015 12:06 PM

    Does your app collect or share my data? If I have the adapter plugged in can someone else hack into my data? What security measures have you taken? Thank you!

  • JC
    JC – Special Guest
    10/26/2015 1:12 PM

    @Angie Security is at our core.

    Here are our Privacy Principles.

    Security is at our core.

    We use industry-leading security practices like bank-level (128-bit AES) encryption on all data transmitted from the car adapter to your phone and up to the cloud so your information can’t be accessed maliciously. Ensuring your data is secure is one of the reasons we build our own hardware.

    Your data is yours. Our job is to take care of it.

    The data created when you drive is securely hosted on our servers and is yours to explore, download, and use however you like. We provide many ways for you to access your data, like our web dashboard and developer API. You can also stop using Automatic and ask us to permanently delete your data from our servers at any time.

    You choose who else has access to your data.

    You can grant access to your data to third party apps and services, like IFTTT or Nest. A simple dialog lets you know which data they’re requesting access to, and lets you decide whether to share it. We will never sell or share your personally identifiable information, like name, where you drive, or VIN. In the rare case of a request by law enforcement or government, we will pursue every avenue available to inform you and protect your data.

  • Carol
    Carol
    10/26/2015 12:12 PM

    Our autos are insured with Progressive and they have the same device, Drive Wise, to insert into the same diagnostic port as the Automatic plugs into. How would this work if we need to keep the Drive Wise device plugged in for a diagnostic read of our driving habits. Thank you.

  • Jim
    Jim
    10/26/2015 12:54 PM

    @Carol

  • JC
    JC – Special Guest
    10/26/2015 1:14 PM

    @carol

    You can only have 1 device plugged in the your OBD II port, therefore our device could not be installed if you have the Drive Wise installed.

  • Peter
    Peter
    10/26/2015 12:33 PM

    Can we switch from one car to another as we choose?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:44 PM

    Yes, you can Peter. You can set-up 5 cars per Automatic!

  • Steve
    Steve
    10/26/2015 12:33 PM

    OK, for folks where you don't deliver (ie Canada). What are my options ...

  • JC
    JC – Special Guest
    10/26/2015 1:21 PM

    @Steve

    There *are* some folks who are using Automatic outside the U.S.

    However, if your car was not manufactured to be sold in the U.S., you will likely get stuck at the VIN recognition portion of set-up. Also, because we don't officially support usage in other countries, we can't know for sure whether or not Automatic will even work on your car and we can't provide technical support if you decide to use it anyway.

    Many of the features will work but units are not metric, fuel prices are U.S. only and Crash Alert only works in the U.S.

    We are planning on expanding outside the US in 2016.

  • James
    James
    10/26/2015 12:34 PM

    Can I use the device to program my remotes?

  • JC
    JC – Special Guest
    10/26/2015 1:22 PM

    @James No, Automatic can not program your remotes.

  • E Craig
    E Craig
    10/26/2015 12:51 PM

    I used the first unit and loved it! (FORD EDGE) Now have a 2015 ford escape and the location doesn't allow for the unit to stick out of dash. The cover gets in the way. What do I do? Is there an adaptor I have version 2

    Craig

  • JC
    JC – Special Guest
    10/26/2015 1:28 PM

    @E Craig

    The adapter should work with an extension, though, because we don't manufacture our own extension cables, we can't guarantee 100% that it will function properly.

    Also, we have no way of ensuring that Crash Alert will function with an extension cable.

  • Dairel
    Dairel
    10/26/2015 12:51 PM

    can this be used on two or more cars and what about when you buy a different car can it be switched to the new car?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:55 PM

    Yes it can, Dairel! You can register up to 5 vehicles with Automatic.

  • Jim
    Jim
    10/26/2015 12:52 PM

    Is the information captured saved in any format within your organization?

  • JC
    JC – Special Guest
    10/26/2015 1:34 PM

    @Jim

    Your data is yours. Our job is to take care of it.

    The data created when you drive is securely hosted on our servers and is yours to explore, download, and use however you like. We provide many ways for you to access your data, like our web dashboard and developer API. You can also stop using Automatic and ask us to permanently delete your data from our servers at any time.

    Using our services, drivers gain access to information on the use and operation of their vehicles to enhance the driving experience and improve vehicle performance. Our services (“Services”) are enabled by a hardware device which plugs into your vehicle (the “Automatic Link” or “Hardware”), a smartphone app (“App”), and our website. Using the Hardware, the App, and our website, you provide us with and we collect the following types of data (“Personal Data”):

    Information from your vehicle’s onboard computer;

    Information about your vehicle’s operation;

    Vehicle location information;

    Personally identifiable information; and

    Information collected when you visit our website.

    If you provide us with Personal Data from a location outside the United States, please be aware that the data is transferred from your location to the United States, where we and our service providers are located.

    Information from your vehicle’s onboard computer

    To enable our Services, we collect and store information about the vehicle into which you plug the Automatic Link. Examples of the type of information we collect from the vehicle’s onboard computer and sensors include: data from the mass air flow sensor, which helps us to calculate fuel efficiency; and diagnostic trouble codes, which help explain why the vehicle’s check engine light came on.

    Information about your vehicle’s operation

    We collect information about your vehicle’s operation to provide you with feedback on your driving habits. For example, we collect data on hard braking, hard acceleration, and speed. Using this information, we provide you with insight into your driving style that can help you save on gas and vehicle wear and tear. We request your vehicle identification number so that we can provide you with more precise feedback based on your specific vehicle submodel.

    Vehicle location information

    We collect information on the location of your vehicle, including your trip route and the parked location of your vehicle. Trip routes allow you to review a particular route that you’ve driven, the fuel cost associated with that route, and the length of time the particular route takes to drive. Parked vehicle location information enables the App feature that helps you to find your parked vehicle. The App uses your smartphone’s location services (GPS, WiFi, cell tower triangulation) to record its location as you drive.

    Personally Identifiable Information

    Examples of personally identifiable information we collect include your name, email address, and shipping address when you order the Automatic Link on our website. When you activate Crash Alert in the App, we collect your phone number, as it is used by our emergency call center in the event of a crash. You may optionally add the name and phone number of emergency contacts we will notify in the event you are in a crash.

  • Edward
    Edward
    10/26/2015 12:52 PM

    Just to be sure, I have an ipod Touch with bluetooth, so it can communicate with the Automatic Adapter.

  • JC
    JC – Special Guest
    10/26/2015 1:36 PM

    @Edward The iPod touch won't work with Automatic. You will need a smartphone to use Automatic. Both Android and iPhone are supported. Here is the phone compatibility for further clarity:

    • IPhone 5 & Newer (with iOS7+) or Android 4.0+, HTC 1 requires 4.3

    • Non-Compatible: BLU phones and Alcatel One Touch Fierce

  • Pam
    Pam
    10/26/2015 1:04 PM

    I am wondering if this device can connect to a mini iPad.

  • Mike
    Mike – Grommet Team
    10/26/2015 1:33 PM

    Hi Pam, unfortunately Automatic doesn't support iPad.

  • Lori
    Lori
    10/26/2015 1:11 PM

    I can foresee how much this will help people who, like myself, are not under-the-hood savvy. So many times (hopefully less than it used to be) we hear of how dishonest mechanics take advantage of that fact and overbill or even make up a problem that really isn't there. THANK YOU!!

  • JC
    JC – Special Guest
    10/26/2015 1:38 PM

    @Lori You are welcome Lori! It is really nice to have that confidence before you go to the mechanic.

  • Mark
    Mark
    10/26/2015 1:13 PM

    Is there now a means to, or near future plans to, enable this device to store "driving style" for later retrieval.

    It is understood that the trip routing would not be available as it doesn't have an independant GPS. Asking exclusively about being able to store (by default without BT connectivity perhaps) accelerometer data.

  • Ryan
    Ryan
    10/26/2015 1:19 PM

    i guess my primary concern would be privacy. The information about my locations is obviously stored somewhere; this seems like a prime target for those looking to rob houses while people are gone to work or some type of other similar situation. Is Automatic knowing my whereabouts just a concern that I either just have to deal with or choose not to use the product?

  • Mike
    Mike – Grommet Team
    10/26/2015 1:35 PM

    Hi Ryan, Automatic utilizes bank-level encryption for security and as JC mentioned above, Automatic can't be used as a tracker so the scenario you used shouldn't be a concern!

  • JC
    JC – Special Guest
    10/26/2015 1:43 PM

    @ryan We couldn't agree more about the importance of privacy and take it very seriously at Automatic. Please see my note above to Angie and Jim. We recognize the trust you place in us and don't take it for granted.

  • Sylvia
    Sylvia
    10/26/2015 1:22 PM

    Is this available in Canada? My husband works on multiple cars, would this work in that fashion? Or only for one vehicle?

  • JC
    JC – Special Guest
    10/26/2015 1:47 PM

    @Sylvia

    We currently support cars made for use in the U.S. There *are* some folks who are using Automatic outside the U.S.

    However, if your car was not manufactured to be sold in the U.S., you will likely get stuck at the VIN recognition portion of set-up. Also, because we don't officially support usage in other countries, we can't know for sure whether or not Automatic will even work on your car and we can't provide technical support if you decide to use it anyway.

    Many of the features will work but units are not metric, fuel prices are U.S. only and Crash Alert only works in the U.S.

    We are planning on expanding outside the US in 2016.

  • David
    David
    10/26/2015 1:32 PM

    We live in Northern Saskatchewan, Canada. We have usually a two week window of -40 (same in F & C) Can your product handle that? It is exactly what we have been looking for.

  • Mike
    Mike – Grommet Team
    10/26/2015 2:38 PM

    Not at the moment, David! The current cold tolerance is -20. As they continue to develop the product especially in the Canadian market, they could increase the tolerance.

  • Mike
    Mike – Grommet Team
    10/26/2015 4:51 PM

    Actually David, JC clarified to say it could handle -40 degree temps!

  • Cyndi
    Cyndi
    10/26/2015 1:37 PM

    I don't see 2000 Chevy Trailblazer, so is this vehicle not compatible?

  • JC
    JC – Special Guest
    10/26/2015 1:51 PM

    @Cyndi We are working on a solution to add your vehicle. We hope to have it available soon. Please check back in a few weeks.

  • Cathryn
    Cathryn
    10/26/2015 1:38 PM

    Can this be transferred to a new car?

  • Mike
    Mike – Grommet Team
    10/26/2015 1:41 PM

    Yes it can, Cathryn! You can set-up five vehicles per Automatic.

  • Stephen
    Stephen
    10/26/2015 1:44 PM

    Is there a list of vehicles that the Automatic works with? Will it work with a Isuzu NPR Medium duty truck?

    Thank You Very Much!

    Steve

  • Mike
    Mike – Grommet Team
    10/26/2015 1:46 PM

    Hi Steve, there is a link at the top of the page that will tell you if your car is compatible.

  • Joseph
    Joseph
    10/26/2015 2:04 PM

    This looks to be nothing more than an OBD reader which can be had for 23.00. Coupled with the paid TORQUE app ($5), will give you all the same info. Additionally, if it does not have an On/Off switch and you go on Vacation for 2/3 weeks, your car may be dead on return.

  • Mike
    Mike – Grommet Team
    10/26/2015 2:32 PM

    Looks can be deceiving, Joseph! It does look like an OBD reader and it provides the functions that an OBD reader does, but it also provides detailed data on your car's miles per gallon, an analysis of your driving efficiency, and notifies your emergency contacts in the event of an accident. It does all of this with bank-level encryption and a FREE app.

    If you do happen to go on vacation, just take Automatic out before you leave, put it back when you return and you'll have no issues!

  • JC
    JC – Special Guest
    10/26/2015 2:52 PM

    @Mike In addition to the great features Mike points out, we also connect your car to other digital devices like Nest, iWatch and Jawbone. With IFFTTT you can create powerful connections between Automatic and many other devices and digital services across the web.

    Some of our favorite Recipes are opening a navigation app at the start of a trip, making Wifi connected lights flash red when you speed, or shutting the garage door when I get home.There are hundreds of pre-made Recipes to choose from and you can even make your own!

    Trigger dozens of popular services like Twitter, Dropbox, Google Spreadsheets, and more, as well as devices like Philips Hue lights, Garageio, and Dropcam.

  • Paula
    Paula
    10/26/2015 2:37 PM

    Does it only send information from the computer if the "Check Engine" light comes on or does it register all information the computer sends out?

  • Mike
    Mike – Grommet Team
    10/26/2015 2:53 PM

    Hi Paula, it registers all info the computer sends out!

  • JC
    JC – Special Guest
    10/26/2015 3:05 PM

    @Paula For diagnostic purposes, Automatic is helping you with the Check Engine light indicator in your car. 'Our goal is to make sure you're informed about what the Code indicates so you can be knowledgable when you speak to your mechanic.

    As stated in a recent blog we posted:

    A reading of a CEL trouble code can be confusing because the trouble code is only one piece of information, a single symptom of a possibly larger problem. Imagine going to WebMD with a headache, and trying to figure out what it means – a headache can mean anything! If it’s bad enough, you probably need to go see a doctor. This is the same for your car. Engine codes should be diagnosed by a professional, but identifying and understanding the symptoms can help you be comfortable talking with your mechanic. Some people like to continually clear the light and put off checking in with a mechanic. This isn’t your best bet because ignoring the problem might make it worse – sometimes substantially.

  • Christine
    Christine
    10/26/2015 2:42 PM

    Does this gadget tell you any other problems besides just the "check engine" light? Or are all the problems under the umbrella of "check engine?"

  • JC
    JC – Special Guest
    10/26/2015 3:13 PM

    @Christine In addition to the information above I mention above to Paula, its good to note the following:'The CEL gives you just emissions related issues. Lights related to airbags, maintenance, ABS, tire pressure, and car batteries are different from the CEL. If you had to rely on one light to tell you all your problems, it’d be annoying to figure out where to begin. With the different lights on your dash, you can at least know where to start looking.'

  • Eleanor
    Eleanor
    10/26/2015 2:50 PM

    This item would be a God Send for my son-in-law who has a 36 foot boat that won't cooperate while out on the open sea. With this device he would know exactly what was going wrong and why. I'll be the first to purchase it for him when/if you ever launch it for boats. Thanks for your innovation!

    E.R. White

  • Mike
    Mike – Grommet Team
    10/26/2015 2:54 PM

    Good to know, Eleanor, thanks for the comment! It sounds like you and Karen will have a race to see who can get the boat version first!

  • Carol
    Carol
    10/26/2015 3:31 PM

    So can this device be used on Cars made in Canada?

    Just so I know before I order this product.

  • JC
    JC – Special Guest
    10/26/2015 3:56 PM

    @Carol

    Car support outside of the U.S. is not guaranteed. We currently support cars made for use in the U.S. There *are* some folks who are using Automatic outside the U.S.

    However, if your car was not manufactured to be sold in the U.S., you will likely get stuck at the VIN recognition portion of set-up. Also, because we don't officially support usage in other countries, we can't know for sure whether or not Automatic will even work on your car and we can't provide technical support if you decide to use it anyway.

    Many of the features will work but units are not metric, fuel prices are U.S. only and Crash Alert only works in the U.S.

  • Clement
    Clement
    10/26/2015 3:35 PM

    Can I reset the trouble light?

  • JC
    JC – Special Guest
    10/26/2015 4:01 PM

    @Clement I believe you are asking about the CEL (check engine light)? If so, yes, you can reset the CEL but if the actual issue reported is not fixed the the light will reappear.

  • judith
    judith
    10/26/2015 3:59 PM

    Is there one made for 1994 Jeep Cherokee... mine is driving us nuts !!

    Thank you !

    Judy Johnston

  • JC
    JC – Special Guest
    10/26/2015 4:20 PM

    @judith

    Automatic uses the OBD-II standard that is available on cars made since January 1, 1996. This is the same 'standard' port mechanics use to diagnose CEL issues. Some manufacturers started incorporating OBD-II in various models as early as 1994 but they were not necessarily compliant.

  • elizabeth
    elizabeth
    10/26/2015 4:13 PM

    Can you respond to the question asked previously about what happens if you are outside of the approved temperature zone? I live in Chicago and our winters are colder than -4 F while our summers get above 95 F. Seems like this may not work well in the Chicago area??

  • JC
    JC – Special Guest
    10/26/2015 4:30 PM

    @elizabeth

    Your question is super helpful Elizabeth as I realized the info I published earlier was outdated. My amazing support customer team provided me with the following temperature tolerances:

    Operating: -40°F (-40°C) to 158°F (70°C)

    Resting: -40°F (-40°C) to 185°F (85°C)

    I apologize for the confusion. We've got you covered!

  • Linda
    Linda
    10/26/2015 4:38 PM

    One of your responses indicate a temperature range of -4 to +95 degrees F. Elsewhere it says it will operate to -20 degrees.

    I live in SW Colorado where temperatures can sometimes dip below -20 F. This is usually (but not necessarily) for short periods of time.

    So as a practical matter, what does this mean. Would I have to remove the device in anticipation of low temps? Will the car have to warm back up before it will operate accurately? Will leaving it in during low temps permanently damage the device?

    Can you clairify this for me?

  • JC
    JC – Special Guest
    10/26/2015 4:43 PM

    @Linda

  • JC
    JC – Special Guest
    10/26/2015 4:46 PM

    We have you covered! My original post has outdated information. Here is the temperature tolerances:

    Operating: -40°F (-40°C) to 158°F (70°C)

    Resting: -40°F (-40°C) to 185°F (85°C)

    I spend a lot of time in Minnesota were it gets really, really cold and my Automatic works like a champ year round.

  • Louie
    Louie
    10/26/2015 5:01 PM

    I'm still confused about the data you store & what it is used for. In posts above, you mention that during transmission data is encrypted. Is this with both Bluetooth and internet to the app? Also, is data stored encrypted where nobody but me or my app has access to it - including the folks at Automatic? Since there is identifiable information such as my VIN, I am extremely concerned who can see my driving habits. Thanks!

  • Mike
    Mike – Grommet Team
    10/26/2015 5:25 PM

    Hi Louie, the data is stored for you so that you may analyze your driving efficiency amongst other data points. All data is secured with bank level encryption where only you and those you share the device with can see it. Rest assured, your information staying secure was at the top of Automatic's priority list.

  • JC
    JC – Special Guest
    10/26/2015 5:30 PM

    @Louie

    This is from our Privacy Principles and should help answer your questions. We take privacy very seriously, and we do not share your data with anyone outside our company. We also would never share personally identifiable information with third parties unless it was in the capacity of a program that benefited the user AND was user opt-in. In terms of security, all data sent from the adapter to your phone is done with bank-level AES encryption. Once you set up the adapter with your phone, no one except you can communicate with the device. Second, the data sent from your phone to our servers is also encrypted, where it resides within our secured cloud-based network.

    Automatic engineers and other personnel have supervised access to your information so that we can provide Services to you and help you if you contact us for support.

  • Tommyboy
    Tommyboy
    10/26/2015 5:18 PM

    Would your Automatic keep track of my business miles so that I can get an end of year report of miles traveled and where for my tax reporting

  • Mike
    Mike – Grommet Team
    10/26/2015 5:31 PM

    Theoretically Tommyboy, as long as you use it for just that car you will be able to track it all. I don't think it will be able to do your tax reporting for you unfortunately.

    And I assure you that tracking looks nothing like this...

  • JC
    JC – Special Guest
    10/26/2015 5:37 PM

    @Tommyboy

    Yes! This is one of my favorite features @tommyboy. You can identify specific trips as business trips in the app (or on your Automatic iWatch app) and then download them from your web dashboard into a file for tax purposes or expense reporting. Automatic is also integrated with several business apps like Expensify and Concur so you can streamline your car mileage reporting.

  • Tommyboy
    Tommyboy
    10/26/2015 5:38 PM

    @Tommyboy I took the time to read all comments above and see that no one asked this question. If provides a years worth of data for use in taxes, I am ready to buy two!

  • Tommyboy
    Tommyboy
    10/26/2015 5:39 PM

    @Tommyboy Nice! Very nice indeed. My order for two is on its way. I'll ask my kids if they want one also which would push the order for 4!

  • Mike
    Mike – Grommet Team
    10/26/2015 5:40 PM

    I stand corrected! Thanks for the info, JC!

  • JC
    JC – Special Guest
    10/26/2015 5:44 PM

    @Tommyboy The web dashboard is really remarkable as it not only captures your driven miles for the year and all time, you can also sort by certain date ranges, distance traveled, duration of a trip, fuel cost, and time of day.

  • sally
    sally
    10/26/2015 5:31 PM

    I don't have a smartphone but I do have an Apple Itouch using iOS 9.1 will it work with that?

  • JC
    JC – Special Guest
    10/26/2015 5:39 PM

    @sally The Automatic app works only with Android or iOS Smartphones, not iTouch or iPad devices.

  • Annette
    Annette
    10/26/2015 5:36 PM

    My husband and I bought three; my car, his car and our son's car. My son has a 2005 small truck, his automatic worked for about month and then stopped reporting. My husband had a new honda Accord, his reported and then stopped after about 6 months. MI have a 2014 Toyota Highlander, it stopped reporting after 10 months. I am soooo disappointed. It was great at first, but come on three out of three. I would not buy again, not would I recommend it to my friends.

  • JC
    JC – Special Guest
    10/26/2015 5:56 PM

    @Annette I'm sorry to learn your experience with Automatic was disappointing. I would encourage you to reach out to [email protected] so we can help resolve any issues you are encountering. We refer to them as Wizards because they are amazing at solving problems.

  • Robert
    Robert
    10/26/2015 5:38 PM

    I have a LG G4 cell phone, is this Diagnostic compatible with my phone?

  • JC
    JC – Special Guest
    10/26/2015 6:06 PM

    @Robert

    Yes, with Android 4.0+ OS.

  • Ed
    Ed
    10/26/2015 7:18 PM

    I have one of the original versions of Automatic and like it. What is the difference with v2.0?

  • JC
    JC – Special Guest
    10/26/2015 9:02 PM

    @Ed Glad you like your Automatic Ed. The 2nd Generation provides realtime Bluetooth streaming so you can use performance apps like Dash Command and OBD Fusion. It also has a dedicated GPS module which helps assist the app in route determination and helps to capture up to 8 hours of trips in the event you don't have your phone in the car The next time you do have your phone, the trips will upload. Lastly most diesel cars are now supported.

  • Alan
    Alan
    10/26/2015 8:50 PM

    Is there a monthly fee or requirement to use a certain cell company?

  • JC
    JC – Special Guest
    10/26/2015 9:09 PM

    @Alan

    No additional fees required or to use certain cell companies. The app uses a small amount of data, around 10-15MB per month. Our app comes free with the adapter but some of the 3rd party apps may not be free (most are).

  • Donna
    Donna
    10/26/2015 10:06 PM

    Does this work with Samsung Galaxy phones?

  • JC
    JC – Special Guest
    10/26/2015 10:25 PM

    @Donna

    Yes, with Android 4.o+ OS.

The launch day conversation has ended. Please direct further questions about this Grommet to our Community Experience Team.

 

Automatic

App-Fueled Car Diagnostic

Check Engine

For decades cars have used internal computers, but car companies have only trusted you with a miniscule amount of that data. With Automatic you’ll have full access to data about your car, and your driving, right on your smartphone.

Automatic connects to most cars built after 1996. It plugs into the same spot that mechanics use
to diagnose your car’s engine and wirelessly connects to your smartphone. See whether that vague “check engine” light is a loose gas cap or something more serious—you’ll be a step ahead of your mechanic.

But that’s really just the beginning of what Automatic can do. It maps every trip your car makes with incredible detail, including distance, time, miles per gallon, and even cost per mile.

Automatic can also make you a better driver by scoring how efficiently you drive. It can even notify emergency services in the event of a crash. This “wearable for your car” is a driving companion that you'll be happy to have along for each ride.
Read More Read Less
What does that check engine light mean?
No longer available

Grommet Launch Conversation

  • JC
    JC

    Its exciting to be launching our 2nd Generation Automatic Adapter on The Grommet. I’m looking forward to answering all your questions.

  • Mike
    Mike – Grommet Team
    10/23/2015 2:17 PM

    Why is this something everyone should have in their car? Are their certain demographics you’ve seen particular success with?

  • JC
    JC – Special Guest
    10/26/2015 10:03 AM

    Having an Automatic adapter gives you the knowledge of what is happening with your car. This eliminates some of the mystery and stress of car ownership. Cars can be one of the most expensive products we own, we hope to make that experience better with Automatic.

  • JC
    JC – Special Guest
    10/26/2015 10:05 AM

    This product can help just about everyone. There are 250 Million used cars in the US with an average life of 11.5 years old. Some may need help with the check engine light, others may want the reassurance of crash alert.

    I have a college son that drives 8 hours each way through very rural areas. It's peace of mind for me that if he does crash, help will be on the way quickly or if the his check engine light comes on we know if he needs immediate mechanical help or not.

    For some, it's simply being able to manage the expense of gas. There are many Automatic owners that drive well over 20K miles per year and Automatic helps them save money on gas.

  • JC
    JC – Special Guest
    10/26/2015 10:24 AM

    @Mike Automatic has features that help just about everyone that owns a car. We have many current Automatic users that drive over 20,ooo miles a year and using Automatic helps them save money on gas. Being able to diagnose your check engine light before you go to the mechanic is valuable as well. No more surprises and it may simply be a loose gas cap you can correct yourself. The techie's love that they can connect their car to their other connected products like Nest, iWatch and Jawbone.

  • Mike
    Mike – Grommet Team
    10/23/2015 2:17 PM

    I was drawn by the fact that it will actually tell you what is wrong when your check engine light comes on because I never know. Was there a lot of debate of what features to focus on in developing it?

  • JC
    JC – Special Guest
    10/26/2015 10:06 AM

    It was less of a debate and more about determining how we can provide information that is most meaningful and useful. There was and still discussion about how we can continue to help people get the most of out of their car and connect it to their digital life.

  • Mike
    Mike – Grommet Team
    10/23/2015 2:18 PM

    This is such an incredible product with seemingly unlimited practicality. What was the inspiration behind it?

  • JC
    JC – Special Guest
    10/26/2015 10:06 AM

    Our cars are big computers with information that most of us didn’t have access to but can benefit from. Like being able to diagnose your own check engine light. This inspired the founders to create Automatic. They wanted people to have access to the valuable data hidden in their cars.

  • Mike
    Mike – Grommet Team
    10/26/2015 9:48 AM

    If you are wondering if Automatic will work in your car, you can check here!

  • Mark
    Mark
    10/26/2015 10:27 AM

    @Mike Does this device connect to your smart-phone via wifi or bluetooth, in which case the phone must be in close proximity to the car, or does it connect via a cellular data signal? If it uses a cellular signal is there a monthly service fee?

  • JC
    JC – Special Guest
    10/26/2015 11:31 AM

    @Mark

  • JC
    JC – Special Guest
    10/26/2015 11:34 AM

    @JC The adapter connects to your phone via Bluetooth wireless. The phone needs to be in the car to connect and receive the data. There are no additional services fees to enjoy Automatic.

  • ken
    ken
    10/26/2015 10:06 PM

    @JC I don't have a smartphone but I do have an iPad … will this work with the iPad?

  • Jill
    Jill
    10/26/2015 10:20 AM

    This appears to be a godsend. Could we buy one for the household, or do you need to purchase a separate one for each car?

  • JC
    JC – Special Guest
    10/26/2015 10:37 AM

    @Jill Its optimal to have one per each vehicle. If you have multiple drivers in your household, they can all install the app and connect to Automatic adapter. You can also move the adapter from car to car. You simply need to follow the setup process when you install it into a different car.

  • Thomas G
    Thomas G
    10/26/2015 10:20 AM

    We have a 2016 Honda HR-V purchased in Mexico and resides in Mexico. Will your product work for us?

  • JC
    JC – Special Guest
    10/26/2015 10:40 AM

    @Thomas G Unfortunately, Automatic is only available in the United States right now. The reasons for this are multi-fold.

    Automatic was designed based on the 1996 OBD-II specification that was made mandatory by the Federal Government for all cars sold in the United States. While cars in other countries may also have OBD ports, they were not all manufactured under the same standard which means we can't be sure that Automatic will be compatible with those cars.

    Automatic uses many US-only data services like gas station locations and prices, emergency call center locations, and road data. Additionally, you will not currently be able to get through set-up on a car not manufactured to be sold in the United States as the adapter won't recognize your VIN.

    Automatic also only works with most cars sold in the US since 1996*. Different countries have different cars and standards for the port Automatic plugs into. Testing cars for compatibility and building support for them in the adapter is a major task and adding more cars would take a significant effort. So would complying with local laws and business practices, adding support for different languages on our website, in the app, and on our support team, etc.

  • Thomas G
    Thomas G
    10/26/2015 11:23 AM

    @JC Thanks!

  • Scott
    Scott
    10/26/2015 11:24 AM

    @JC - You say that the Automatic is only available for US cars, but yet in your video you show a number of references to a Mini Cooper (which is definitely not a US car). Which is it - available for cars manufactured in the US, or available for cars SOLD in the US?

  • Mike
    Mike – Grommet Team
    10/26/2015 11:31 AM

    Hi Scott, as JC said, it works on cars manufactured to be sold in the US.

  • Dean
    Dean
    10/26/2015 11:45 AM

    @Mike - Any plans to include Canadian cars - as you know, US & Cdn auto manufacturing is highly integrated,.

  • Mike
    Mike – Grommet Team
    10/26/2015 2:03 PM

    Hi Dean, it looks like the plan is to include Canadian cars in 2016. See JC's more detailed answer below!

  • Troy
    Troy
    10/26/2015 10:22 AM

    Hello. Would this device decode the error codes that the onboard computer kicks out? Or will it relay the error code?

  • JC
    JC – Special Guest
    10/26/2015 10:47 AM

    @Troy

    Automatic can read and interpret any generic "P" class OBD II code given by the car. We can also interpret generic codes in B, C, and U classes in cars that use these codes.

  • SNPOSoft
    SNPOSoft
    10/26/2015 10:27 AM

    I have been using a Bluetooth OBD-II adapter for about 18 months along with the Torque app. I am interested in transitioning to this device due to the integrated map function. Two questions. First, is there a potential for car battery drainage if the adapter is left connected all the time? I think the adapter is a small current draw that uses the battery even when the car is off. Second, in the event that I use your device and I find that it provides there same information that I currently ascertain through my adapter and Torque app, what is the return policy? Thank you for your help and information.

  • JC
    JC – Special Guest
    10/26/2015 11:50 AM

    @SNPOSoft

    When the ignition is off and the car has gone to sleep, Automatic consumes less than 5.5 mA from the battery. f a car battery is old/unhealthy, though, leaving the adapter plugged in could cause a battery to be drained if left plugged in without running the car for long periods of time. If you're unsure about your battery's health, unplugging your adapter while you're gone for multiple days, then plugging it back in before you start driving again is fine.

    We support Dash Command, Harry's Lap and OBD Fusion car performance apps with our 2nd generation adapter.

    Please review The Grommet's return policy: https://www.thegrommet.com/customer-service/returns for questions on returns.

  • Steve
    Steve
    10/26/2015 10:32 AM

    Just verifying that the device can handle extreme ranges of temperatures etc. ie how "durable" is this device.

  • JC
    JC – Special Guest
    10/26/2015 10:49 AM

    @Steve The temperature tolerance is:

    • Operating: -4°F (-20°C) to 95°F (35°C)

    • Resting: -4°F (-20°C) to 185°F (85°C)

  • Michael
    Michael
    10/26/2015 2:48 PM

    @JC So...what happens when it is out of temperature tolerance? Much of the country gets colder than -4 and hotter than 95. We certainly pass both ends here in Colorado. Does this stop working, does this become inaccurate, or does this die altogether?

  • Mike
    Mike – Grommet Team
    10/26/2015 5:20 PM

    Hi Michael, JC updated these temps to range from -40 degrees F to 185 degrees F.

  • Susan
    Susan
    10/26/2015 10:42 AM

    Hi - if we are considering replacing one of our cars. If we purchase this for one car, can we 'reset' it to work with another car? I think this is a great thing to have but am hesitant if I'm "locked in" to using it for one car if I get rid of the car in the near future.

    On that same thought, what if someone wants to use it when renting a car for business? Can the adapter be re-set to be used in various cars?

  • JC
    JC – Special Guest
    10/26/2015 10:57 AM

    @Susan Yes! You can use up to 5 cars with Automatic. Each car has its own trip timeline, parking location, and “check engine light” screen. To switch between your cars, just tap or swipe down on the car’s name at the top of the screen in the app. You can add additional cars, each with their own adapter, by tapping the Settings icon in the upper right-hand corner or by swiping left (iPhone only) and selecting “Set up another car...”. Then follow the Setup steps.

    You can also use this feature to permanently change which car your adapter is paired with. So if you buy a new car, choose “Set up another car...” and set it up with your existing adapter. Your old car’s trips will remain in your timeline unless you tap “Remove Car...” on the old car’s settings screen.

    Note that the adapter will only work with one car at a time so if you need to move it back to your old car or back and forth between cars, you’ll have to reconnect your adapter every time it’s moved. To reconnect, tap on the “Replace/Reconnect Adapter” link in the Settings menu of the app. Important note: if you move the adapter back and forth between multiple cars, please do not delete these cars from the app.

  • Jeff
    Jeff
    10/26/2015 10:45 AM

    Does it work with ford diesels? How many different autos can it be used in?

  • JC
    JC – Special Guest
    10/26/2015 11:03 AM

    @Jeff Automatic works with most cars built since 1996, gasoline, hybrid, and diesel vehicles made for the U.S. You can verify if your car is compatible here: https://www.automatic.com/check-compatibility/

  • JC
    JC – Special Guest
    10/26/2015 11:05 AM

    @JC You can use up to 5 cars with Automatic. Each car has its own trip timeline, parking location, and “check engine light” screen. To switch between your cars, just tap or swipe down on the car’s name at the top of the screen in the app. You can add additional cars, each with their own adapter, by tapping the Settings icon in the upper right-hand corner or by swiping left (iPhone only) and selecting “Set up another car...”. Then follow the Setup steps

  • Carl
    Carl
    10/26/2015 10:49 AM

    Does this device provide a plain English, narrative or does it give you a code number that requires consulting a code book? If the latter, does a code book come with the device, and are all codes the same from vehicle to vehicle?

    And, one more... can the device be wired (e.g., with an extension cable or Blue Tooth technology, to provide a continuous readout of current operating levels, e.g., fuel mileage?

  • JC
    JC – Special Guest
    10/26/2015 11:17 AM

    @Carl Automatic can read and interpret any generic "P" class OBD II code given by the car. We can also interpret generic codes in B, C, and U classes in cars that use these codes. However, some cars also give manufacturer-specific codes in addition to generic codes. While we can *read* most manufacture-specific codes, we can't at this time *interpret* them.

    Our Generation II connects via Bluetooth and provides realtime data streaming. Understand that we don't want to promote distracted driving so our data only appears in your app after a trip is taken.

  • K.A.
    K.A.
    10/26/2015 10:55 AM

    JC,

    An interesting looking produc. Is there any possibility that use will void any warrranty on newer cars still under warranty? I have one which is well beyond warranty that this would be a very useful addition to ffor ongoing maintenence.

  • JC
    JC – Special Guest
    10/26/2015 11:19 AM

    @K.A. I would check with your individual warranty to make 100% for certain, but it is unlikely that plugging something into your OBD-II port will affect your warranty. If that was the case, every time you took your car to the mechanic for a diagnostic would also void the warranty.

  • D
    D
    10/26/2015 10:57 AM

    Two questions. Will this device tell me just the error code number or will it translate that number to a car part and will it work on a Camry hybrid?

  • JC
    JC – Special Guest
    10/26/2015 11:21 AM

    @D Automatic can read and interpret any generic "P" class OBD II code given by the car. We can also interpret generic codes in B, C, and U classes in cars that use these codes. However, some cars also give manufacturer-specific codes in addition to generic codes. While we can *read* most manufacture-specific codes, we can't at this time *interpret* them.

    You can verify if your car is compatible here: https://www.automatic.com/check-compatibility/

  • Susan
    Susan
    10/26/2015 10:59 AM

    My "Check Engine" light is on all the time...will it work on a mobility conversion van. My vehicle is a Dodge Entervan.

  • JC
    JC – Special Guest
    10/26/2015 11:22 AM

    @Susan You can verify if your car is compatible here: https://www.automatic.com/check-compatibility/

  • Day
    Day
    10/26/2015 11:04 AM

    Day - will this device work in a 2013 Prius? Sounds like a great product . Thanks

  • JC
    JC – Special Guest
    10/26/2015 11:23 AM

    @Day You can verify if your car is compatible here: https://www.automatic.com/check-compatibility/

  • S L
    S L
    10/26/2015 11:05 AM

    This looks very cool. What information can you see, besides fuel consumption, driving time and fuel costs, and can you see diagnostic information when the engine light is NOT on?

    thanks

  • JC
    JC – Special Guest
    10/26/2015 11:31 AM

    @S L The app also provides your cars parked location and Automatic has a crash alert feature. If you are in a severe accident, emergency services are called. You can also designate up to 3 people in the app to be notified.

    In addition to our core app features, we also connect to other 3rd party applications. They include IFTTT, Rescue Time, Yo, Nest, Auto Dash, License +, Dash Command, OBD Fusion and more.

  • Mark
    Mark
    10/26/2015 11:05 AM

    I am repeating this post, as I originally replied to another comment rather than posting a new comment as I probably should have...

    "

    Does this device connect to your smart-phone via wifi or bluetooth, in which case the phone must be in close proximity to the car, or does it connect via a cellular data signal? If it uses a cellular signal is there a monthly service fee? "

  • Lynn
    Lynn
    10/26/2015 11:13 AM

    @Mark Would you consider an app for Amazon's Kindle Fire line??? By that I mean from Amazon app store, as opposed to Apple, Google, etc.

  • Mike
    Mike – Grommet Team
    10/26/2015 12:22 PM

    Hi Mark, JC answered your questions above!

    Lynn, I'm not sure that would work since a Kindle does not have Bluetooth capabilities at the moment. Kindle would need to catch up to Automatic!

  • Patricia
    Patricia
    10/26/2015 12:48 PM

    @Mike I believe you are mistaken...Kindle does ave Bluetooth capabilities.

  • Mike
    Mike – Grommet Team
    10/26/2015 1:44 PM

    Hi Patricia, good catch. Some do. The Kindle Fire HD has the ability, but not the 2nd generation.

  • Paula
    Paula
    10/26/2015 11:06 AM

    Will the adapter work with an iPad?

  • JC
    JC – Special Guest
    10/26/2015 11:53 AM

    @Paula

    Automatic is developed to work with your smartphone, both Android and iOS. Here are some specifics on phone compatibility:

    • IPhone 5 & Newer (with iOS7+) or Android 4.0+, HTC 1 requires 4.3

    • Non-Compatible: BLU phones and Alcatel One Touch Fierce

  • JC
    JC – Special Guest
    10/26/2015 12:01 PM

    @JC To clarify Paula, we do not work with iPad.

  • Stephen
    Stephen
    10/26/2015 11:06 AM

    JC, thanks for brining this product to Grommet. What sets this device apart from other OBD II plug-ins/apps? I have used Bluetooth adapter ($10) with free apps on my phone, the SCANGUAGE II ($160), and currently pleased with the UltraGauge ($80). Is it possible to just buy the app and use an existing Bluetooth OBD II adapter? Thank you.

  • JC
    JC – Special Guest
    10/26/2015 12:10 PM

    @Stephen You are welcome Stephen, we are excited to be here!

    Besides all the great Automatic app features, our ability to connect to other 3rd party apps and also connected devices like Nest, iWatch and Jawbone make us unique to other products in the market.

    The app only works with our device right now. There's firmware on our hardware that is connected to the software in the app. The two are reliant on each other.

  • Bryan
    Bryan
    10/26/2015 11:07 AM

    Would additional apps need to be purchased or are they all included? Thanks

  • JC
    JC – Special Guest
    10/26/2015 12:12 PM

    @Bryan Our app comes free with the adapter. Most of the 3rd party apps we connect too are free but some do need to be purchased to use them.

  • Karen
    Karen
    10/26/2015 11:07 AM

    would this work for my 30' sailboat. Make one for boat systems and you'll be a millionaire! Check plumbing, pumps, watermaker, waterheater, lights, engine etc.

  • Mike
    Mike – Grommet Team
    10/26/2015 11:41 AM

    Ahoy Karen! I don't think it will work unfortunately, but I will let JC confirm. It is certainly an option for Automatic to consider in the future!

  • JC
    JC – Special Guest
    10/26/2015 12:19 PM

    @Mike Mike is correct Karen, we only work with cars and our focus is helping drivers enhance their driving experience with connected services on the Automatic platform.

  • Barbara
    Barbara
    10/26/2015 11:07 AM

    I could have used this a couple of weeks ago. I had a check engine light that was going on & off for about a month and I finally took it into the dealer. Very costly $900 repair - they said it was the cellinoids from use of bad oil but the dealer was the one who always changed the oil. I'm still wondering what happened. The dealer was not very helpful and I've found this with several dealers lately.

  • Mike
    Mike – Grommet Team
    10/26/2015 1:49 PM

    I'm very sorry to hear about that, Barbara! I hope Automatic helps you avoid any sort of similar situation in the future!

  • Pam
    Pam
    10/26/2015 11:11 AM

    the link to check your car isn't working. It is possible to choose a year but there are no makes or models in drop down and you can't type in anything.

  • Mike
    Mike – Grommet Team
    10/26/2015 11:28 AM

    Hi Pam, you have to select the year first, then the make, and then the model.

  • Pam
    Pam
    10/26/2015 11:12 AM

    Have you had resistance from automakers?

  • JC
    JC – Special Guest
    10/26/2015 11:57 AM

    @Pam We have not experienced any resistance from automakers.

  • Sam
    Sam
    10/26/2015 11:14 AM

    I have a Ford Fusion Hybrid. Will this work with a Hybrid car?

  • Mike
    Mike – Grommet Team
    10/26/2015 11:58 AM

    Hi Sam, check out the compatibility link up top to see if it works with your car!

  • Wade
    Wade
    10/26/2015 11:15 AM

    Can this be used by law enforcement in the event that your car is stolen? If so, how does someone go about letting the police know?

  • JC
    JC – Special Guest
    10/26/2015 12:35 PM

    @Wade If I understand your question correctly Wade, you are wondering if you can track your car if its been stolen or taken? Automatic relies on your phone’s GPS at the end of a trip to capture your parking location. If the car is moved or taken by someone, the app is not able to detect the new location.

    When you complete a drive and turn off your car's ignition, the app captures the GPS location of your vehicle and then prominently displays it on the map in the app..

  • Lori
    Lori
    10/26/2015 12:59 PM

    @JC - thanks for that last sentence, JC :) I was wondering how the 'find my car' benefit would work when we'd obviously be outside the range of the device inside the car - I lose track of where I park my car constantly ;)

  • Julius
    Julius
    10/26/2015 11:22 AM

    How "secure / personal" is the information transmitted from this device? Is the information limited to just one phone? Will others be able to track you?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:00 PM

    Hi Julius, Automatic uses bank-level encryption to protect your information. You can connect up to five cars on one device so you should be able to view other data of cars connected to it. Of course, I'll let JC confirm.

  • JC
    JC – Special Guest
    10/26/2015 12:41 PM

    @Mike As Mike mentions, we use industry-leading security practices (128-bit AES) encryption on all data transmitted from the car adapter to your phone and up to the cloud so your information can't be accessed maliciously. Ensuring your data is secure is one of the reasons we build our own hardware.

  • Heather
    Heather
    10/26/2015 11:28 AM

    Does this use power from the car battery? If so can you leave it plugged in when the car is off or will it drain the battery?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:14 PM

    Hi Heather, Automatic consumes less than 5.5 mA from the battery. If the battery is old or unhealthy it may pose problems, but taking it out if you're gone for multiple days and then plugging it back in when you get back is totally fine.

  • Jason
    Jason
    10/26/2015 11:30 AM

    How many units can you attach to a single smart phone? I have a fleet of vehicles for my business and I would love to track these items with your unit versus the more expensive units.

  • Mike
    Mike – Grommet Team
    10/26/2015 11:33 AM

    Hi Jason, I believe JC said you can use up to 5 cars for each Automatic.

  • JC
    JC – Special Guest
    10/26/2015 12:59 PM

    @Mike To better clarify Jason, you can have 5 cars per adapter and up to 7 cars per person set up. In order to see the information for all vehicles you would need access to the users dashboards since generally each user has their own profile.

    Every user with that car registered to their Automatic account will have their own trips recorded in a timeline when they drive, see where the car is parked (no matter who drove it), and see “check engine” light issues in the app when they occur.

    If you share an account with another person, have multiple adapters installed in multiple cars, and both of you drive at the same time (in separate cars), you will experience trip capture and connectivity problems. For this reason, we recommend that each driver have his/her own Automatic account in this configuration.

  • J J
    J J
    10/26/2015 11:31 AM

    Will it work on my 2003 F 250 Diesel pickup

  • Mike
    Mike – Grommet Team
    10/26/2015 11:34 AM

    Hi J J, you can check via the compatibility link above.

  • Suzanne
    Suzanne
    10/26/2015 11:38 AM

    Wondering if this would work with a 2003 or 2005 Chevy Silverado (yes we have both) and would it work with an iPad? our iPhones are pretty old.

    Sounds great

  • JC
    JC – Special Guest
    10/26/2015 11:57 AM

    @Suzanne

  • JC
    JC – Special Guest
    10/26/2015 12:00 PM

    @JC

    You can check for both cars with the compatibility checker: https://www.automatic.com/check-compatibility/

    Here is our phone compatibility:

    • IPhone 5 & Newer (with iOS7+) or Android 4.0+, HTC 1 requires 4.3

    • Non-Compatible: BLU phones and Alcatel One Touch Fierce

  • Susan
    Susan
    10/26/2015 11:40 AM

    test

  • Mike
    Mike – Grommet Team
    10/26/2015 11:59 AM

    It worked!

  • Susan
    Susan
    10/26/2015 11:42 AM

    Awesome idea!!! Previous asks unanswered:

    1. Does it draw/drain battery when parked

    2. What is return policy?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:17 PM

    Hi Susan, Automatic consumes less than 5.5 mA from the battery when your car is off. It will only pose problems if your battery is old or unhealthy. If you are ever gone for a few days or more, you can unplug it and then plug it back it when you get back without an issue.

    Automatic's return policy is a money-back guarantee within 45 days of purchase!

  • R
    R
    10/26/2015 11:49 AM

    Will this diagnose a check engine light if you plug it into your car after the light goes on? Or does it have to be plugged in at the time the check engine light goes on? What about other alerts like a brake light alert?

    Thanks!

  • Frank
    Frank
    10/26/2015 11:55 AM

    @R I have a 1997 Volvo 850T wagaon and it has a service light that needs reset. Can this device reset a service reminder light? This isn't a CEL (check engine light).

    Thanks

  • JC
    JC – Special Guest
    10/26/2015 1:03 PM

    @Frank

    Automatic is diagnosing the CEL so we do not have the ability to reset the service light.

  • JC
    JC – Special Guest
    10/26/2015 1:06 PM

    @JC

    @R It will diagnose after the CEL goes on. Automatic diagnoses Check Engine Light only.

  • michael
    michael
    10/26/2015 11:55 AM

    what is the cost of the app? mike

  • Mike
    Mike – Grommet Team
    10/26/2015 11:59 AM

    Zero dollars, Michael!

  • Frank
    Frank
    10/26/2015 11:57 AM

    I have a 1997 Volvo 850T wagaon and it has a service light that needs reset. Can this device reset a service reminder light? This isn't a CEL (check engine light).

  • JC
    JC – Special Guest
    10/26/2015 1:06 PM

    @Frank

  • JC
    JC – Special Guest
    10/26/2015 1:07 PM

    @frank please see above for my answer

  • Angie
    Angie
    10/26/2015 12:06 PM

    Does your app collect or share my data? If I have the adapter plugged in can someone else hack into my data? What security measures have you taken? Thank you!

  • JC
    JC – Special Guest
    10/26/2015 1:12 PM

    @Angie Security is at our core.

    Here are our Privacy Principles.

    Security is at our core.

    We use industry-leading security practices like bank-level (128-bit AES) encryption on all data transmitted from the car adapter to your phone and up to the cloud so your information can’t be accessed maliciously. Ensuring your data is secure is one of the reasons we build our own hardware.

    Your data is yours. Our job is to take care of it.

    The data created when you drive is securely hosted on our servers and is yours to explore, download, and use however you like. We provide many ways for you to access your data, like our web dashboard and developer API. You can also stop using Automatic and ask us to permanently delete your data from our servers at any time.

    You choose who else has access to your data.

    You can grant access to your data to third party apps and services, like IFTTT or Nest. A simple dialog lets you know which data they’re requesting access to, and lets you decide whether to share it. We will never sell or share your personally identifiable information, like name, where you drive, or VIN. In the rare case of a request by law enforcement or government, we will pursue every avenue available to inform you and protect your data.

  • Carol
    Carol
    10/26/2015 12:12 PM

    Our autos are insured with Progressive and they have the same device, Drive Wise, to insert into the same diagnostic port as the Automatic plugs into. How would this work if we need to keep the Drive Wise device plugged in for a diagnostic read of our driving habits. Thank you.

  • Jim
    Jim
    10/26/2015 12:54 PM

    @Carol

  • JC
    JC – Special Guest
    10/26/2015 1:14 PM

    @carol

    You can only have 1 device plugged in the your OBD II port, therefore our device could not be installed if you have the Drive Wise installed.

  • Peter
    Peter
    10/26/2015 12:33 PM

    Can we switch from one car to another as we choose?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:44 PM

    Yes, you can Peter. You can set-up 5 cars per Automatic!

  • Steve
    Steve
    10/26/2015 12:33 PM

    OK, for folks where you don't deliver (ie Canada). What are my options ...

  • JC
    JC – Special Guest
    10/26/2015 1:21 PM

    @Steve

    There *are* some folks who are using Automatic outside the U.S.

    However, if your car was not manufactured to be sold in the U.S., you will likely get stuck at the VIN recognition portion of set-up. Also, because we don't officially support usage in other countries, we can't know for sure whether or not Automatic will even work on your car and we can't provide technical support if you decide to use it anyway.

    Many of the features will work but units are not metric, fuel prices are U.S. only and Crash Alert only works in the U.S.

    We are planning on expanding outside the US in 2016.

  • James
    James
    10/26/2015 12:34 PM

    Can I use the device to program my remotes?

  • JC
    JC – Special Guest
    10/26/2015 1:22 PM

    @James No, Automatic can not program your remotes.

  • E Craig
    E Craig
    10/26/2015 12:51 PM

    I used the first unit and loved it! (FORD EDGE) Now have a 2015 ford escape and the location doesn't allow for the unit to stick out of dash. The cover gets in the way. What do I do? Is there an adaptor I have version 2

    Craig

  • JC
    JC – Special Guest
    10/26/2015 1:28 PM

    @E Craig

    The adapter should work with an extension, though, because we don't manufacture our own extension cables, we can't guarantee 100% that it will function properly.

    Also, we have no way of ensuring that Crash Alert will function with an extension cable.

  • Dairel
    Dairel
    10/26/2015 12:51 PM

    can this be used on two or more cars and what about when you buy a different car can it be switched to the new car?

  • Mike
    Mike – Grommet Team
    10/26/2015 12:55 PM

    Yes it can, Dairel! You can register up to 5 vehicles with Automatic.

  • Jim
    Jim
    10/26/2015 12:52 PM

    Is the information captured saved in any format within your organization?

  • JC
    JC – Special Guest
    10/26/2015 1:34 PM

    @Jim

    Your data is yours. Our job is to take care of it.

    The data created when you drive is securely hosted on our servers and is yours to explore, download, and use however you like. We provide many ways for you to access your data, like our web dashboard and developer API. You can also stop using Automatic and ask us to permanently delete your data from our servers at any time.

    Using our services, drivers gain access to information on the use and operation of their vehicles to enhance the driving experience and improve vehicle performance. Our services (“Services”) are enabled by a hardware device which plugs into your vehicle (the “Automatic Link” or “Hardware”), a smartphone app (“App”), and our website. Using the Hardware, the App, and our website, you provide us with and we collect the following types of data (“Personal Data”):

    Information from your vehicle’s onboard computer;

    Information about your vehicle’s operation;

    Vehicle location information;

    Personally identifiable information; and

    Information collected when you visit our website.

    If you provide us with Personal Data from a location outside the United States, please be aware that the data is transferred from your location to the United States, where we and our service providers are located.

    Information from your vehicle’s onboard computer

    To enable our Services, we collect and store information about the vehicle into which you plug the Automatic Link. Examples of the type of information we collect from the vehicle’s onboard computer and sensors include: data from the mass air flow sensor, which helps us to calculate fuel efficiency; and diagnostic trouble codes, which help explain why the vehicle’s check engine light came on.

    Information about your vehicle’s operation

    We collect information about your vehicle’s operation to provide you with feedback on your driving habits. For example, we collect data on hard braking, hard acceleration, and speed. Using this information, we provide you with insight into your driving style that can help you save on gas and vehicle wear and tear. We request your vehicle identification number so that we can provide you with more precise feedback based on your specific vehicle submodel.

    Vehicle location information

    We collect information on the location of your vehicle, including your trip route and the parked location of your vehicle. Trip routes allow you to review a particular route that you’ve driven, the fuel cost associated with that route, and the length of time the particular route takes to drive. Parked vehicle location information enables the App feature that helps you to find your parked vehicle. The App uses your smartphone’s location services (GPS, WiFi, cell tower triangulation) to record its location as you drive.

    Personally Identifiable Information

    Examples of personally identifiable information we collect include your name, email address, and shipping address when you order the Automatic Link on our website. When you activate Crash Alert in the App, we collect your phone number, as it is used by our emergency call center in the event of a crash. You may optionally add the name and phone number of emergency contacts we will notify in the event you are in a crash.

  • Edward
    Edward
    10/26/2015 12:52 PM

    Just to be sure, I have an ipod Touch with bluetooth, so it can communicate with the Automatic Adapter.

  • JC
    JC – Special Guest
    10/26/2015 1:36 PM

    @Edward The iPod touch won't work with Automatic. You will need a smartphone to use Automatic. Both Android and iPhone are supported. Here is the phone compatibility for further clarity:

    • IPhone 5 & Newer (with iOS7+) or Android 4.0+, HTC 1 requires 4.3

    • Non-Compatible: BLU phones and Alcatel One Touch Fierce

  • Pam
    Pam
    10/26/2015 1:04 PM

    I am wondering if this device can connect to a mini iPad.

  • Mike
    Mike – Grommet Team
    10/26/2015 1:33 PM

    Hi Pam, unfortunately Automatic doesn't support iPad.

  • Lori
    Lori
    10/26/2015 1:11 PM

    I can foresee how much this will help people who, like myself, are not under-the-hood savvy. So many times (hopefully less than it used to be) we hear of how dishonest mechanics take advantage of that fact and overbill or even make up a problem that really isn't there. THANK YOU!!

  • JC
    JC – Special Guest
    10/26/2015 1:38 PM

    @Lori You are welcome Lori! It is really nice to have that confidence before you go to the mechanic.

  • Mark
    Mark
    10/26/2015 1:13 PM

    Is there now a means to, or near future plans to, enable this device to store "driving style" for later retrieval.

    It is understood that the trip routing would not be available as it doesn't have an independant GPS. Asking exclusively about being able to store (by default without BT connectivity perhaps) accelerometer data.

  • Ryan
    Ryan
    10/26/2015 1:19 PM

    i guess my primary concern would be privacy. The information about my locations is obviously stored somewhere; this seems like a prime target for those looking to rob houses while people are gone to work or some type of other similar situation. Is Automatic knowing my whereabouts just a concern that I either just have to deal with or choose not to use the product?

  • Mike
    Mike – Grommet Team
    10/26/2015 1:35 PM

    Hi Ryan, Automatic utilizes bank-level encryption for security and as JC mentioned above, Automatic can't be used as a tracker so the scenario you used shouldn't be a concern!

  • JC
    JC – Special Guest
    10/26/2015 1:43 PM

    @ryan We couldn't agree more about the importance of privacy and take it very seriously at Automatic. Please see my note above to Angie and Jim. We recognize the trust you place in us and don't take it for granted.

  • Sylvia
    Sylvia
    10/26/2015 1:22 PM

    Is this available in Canada? My husband works on multiple cars, would this work in that fashion? Or only for one vehicle?

  • JC
    JC – Special Guest
    10/26/2015 1:47 PM

    @Sylvia

    We currently support cars made for use in the U.S. There *are* some folks who are using Automatic outside the U.S.

    However, if your car was not manufactured to be sold in the U.S., you will likely get stuck at the VIN recognition portion of set-up. Also, because we don't officially support usage in other countries, we can't know for sure whether or not Automatic will even work on your car and we can't provide technical support if you decide to use it anyway.

    Many of the features will work but units are not metric, fuel prices are U.S. only and Crash Alert only works in the U.S.

    We are planning on expanding outside the US in 2016.

  • David
    David
    10/26/2015 1:32 PM

    We live in Northern Saskatchewan, Canada. We have usually a two week window of -40 (same in F & C) Can your product handle that? It is exactly what we have been looking for.

  • Mike
    Mike – Grommet Team
    10/26/2015 2:38 PM

    Not at the moment, David! The current cold tolerance is -20. As they continue to develop the product especially in the Canadian market, they could increase the tolerance.

  • Mike
    Mike – Grommet Team
    10/26/2015 4:51 PM

    Actually David, JC clarified to say it could handle -40 degree temps!

  • Cyndi
    Cyndi
    10/26/2015 1:37 PM

    I don't see 2000 Chevy Trailblazer, so is this vehicle not compatible?

  • JC
    JC – Special Guest
    10/26/2015 1:51 PM

    @Cyndi We are working on a solution to add your vehicle. We hope to have it available soon. Please check back in a few weeks.

  • Cathryn
    Cathryn
    10/26/2015 1:38 PM

    Can this be transferred to a new car?

  • Mike
    Mike – Grommet Team
    10/26/2015 1:41 PM

    Yes it can, Cathryn! You can set-up five vehicles per Automatic.

  • Stephen
    Stephen
    10/26/2015 1:44 PM

    Is there a list of vehicles that the Automatic works with? Will it work with a Isuzu NPR Medium duty truck?

    Thank You Very Much!

    Steve

  • Mike
    Mike – Grommet Team
    10/26/2015 1:46 PM

    Hi Steve, there is a link at the top of the page that will tell you if your car is compatible.

  • Joseph
    Joseph
    10/26/2015 2:04 PM

    This looks to be nothing more than an OBD reader which can be had for 23.00. Coupled with the paid TORQUE app ($5), will give you all the same info. Additionally, if it does not have an On/Off switch and you go on Vacation for 2/3 weeks, your car may be dead on return.

  • Mike
    Mike – Grommet Team
    10/26/2015 2:32 PM

    Looks can be deceiving, Joseph! It does look like an OBD reader and it provides the functions that an OBD reader does, but it also provides detailed data on your car's miles per gallon, an analysis of your driving efficiency, and notifies your emergency contacts in the event of an accident. It does all of this with bank-level encryption and a FREE app.

    If you do happen to go on vacation, just take Automatic out before you leave, put it back when you return and you'll have no issues!

  • JC
    JC – Special Guest
    10/26/2015 2:52 PM

    @Mike In addition to the great features Mike points out, we also connect your car to other digital devices like Nest, iWatch and Jawbone. With IFFTTT you can create powerful connections between Automatic and many other devices and digital services across the web.

    Some of our favorite Recipes are opening a navigation app at the start of a trip, making Wifi connected lights flash red when you speed, or shutting the garage door when I get home.There are hundreds of pre-made Recipes to choose from and you can even make your own!

    Trigger dozens of popular services like Twitter, Dropbox, Google Spreadsheets, and more, as well as devices like Philips Hue lights, Garageio, and Dropcam.

  • Paula
    Paula
    10/26/2015 2:37 PM

    Does it only send information from the computer if the "Check Engine" light comes on or does it register all information the computer sends out?

  • Mike
    Mike – Grommet Team
    10/26/2015 2:53 PM

    Hi Paula, it registers all info the computer sends out!

  • JC
    JC – Special Guest
    10/26/2015 3:05 PM

    @Paula For diagnostic purposes, Automatic is helping you with the Check Engine light indicator in your car. 'Our goal is to make sure you're informed about what the Code indicates so you can be knowledgable when you speak to your mechanic.

    As stated in a recent blog we posted:

    A reading of a CEL trouble code can be confusing because the trouble code is only one piece of information, a single symptom of a possibly larger problem. Imagine going to WebMD with a headache, and trying to figure out what it means – a headache can mean anything! If it’s bad enough, you probably need to go see a doctor. This is the same for your car. Engine codes should be diagnosed by a professional, but identifying and understanding the symptoms can help you be comfortable talking with your mechanic. Some people like to continually clear the light and put off checking in with a mechanic. This isn’t your best bet because ignoring the problem might make it worse – sometimes substantially.

  • Christine
    Christine
    10/26/2015 2:42 PM

    Does this gadget tell you any other problems besides just the "check engine" light? Or are all the problems under the umbrella of "check engine?"

  • JC
    JC – Special Guest
    10/26/2015 3:13 PM

    @Christine In addition to the information above I mention above to Paula, its good to note the following:'The CEL gives you just emissions related issues. Lights related to airbags, maintenance, ABS, tire pressure, and car batteries are different from the CEL. If you had to rely on one light to tell you all your problems, it’d be annoying to figure out where to begin. With the different lights on your dash, you can at least know where to start looking.'

  • Eleanor
    Eleanor
    10/26/2015 2:50 PM

    This item would be a God Send for my son-in-law who has a 36 foot boat that won't cooperate while out on the open sea. With this device he would know exactly what was going wrong and why. I'll be the first to purchase it for him when/if you ever launch it for boats. Thanks for your innovation!

    E.R. White

  • Mike
    Mike – Grommet Team
    10/26/2015 2:54 PM

    Good to know, Eleanor, thanks for the comment! It sounds like you and Karen will have a race to see who can get the boat version first!

  • Carol
    Carol
    10/26/2015 3:31 PM

    So can this device be used on Cars made in Canada?

    Just so I know before I order this product.

  • JC
    JC – Special Guest
    10/26/2015 3:56 PM

    @Carol

    Car support outside of the U.S. is not guaranteed. We currently support cars made for use in the U.S. There *are* some folks who are using Automatic outside the U.S.

    However, if your car was not manufactured to be sold in the U.S., you will likely get stuck at the VIN recognition portion of set-up. Also, because we don't officially support usage in other countries, we can't know for sure whether or not Automatic will even work on your car and we can't provide technical support if you decide to use it anyway.

    Many of the features will work but units are not metric, fuel prices are U.S. only and Crash Alert only works in the U.S.

  • Clement
    Clement
    10/26/2015 3:35 PM

    Can I reset the trouble light?

  • JC
    JC – Special Guest
    10/26/2015 4:01 PM

    @Clement I believe you are asking about the CEL (check engine light)? If so, yes, you can reset the CEL but if the actual issue reported is not fixed the the light will reappear.

  • judith
    judith
    10/26/2015 3:59 PM

    Is there one made for 1994 Jeep Cherokee... mine is driving us nuts !!

    Thank you !

    Judy Johnston

  • JC
    JC – Special Guest
    10/26/2015 4:20 PM

    @judith

    Automatic uses the OBD-II standard that is available on cars made since January 1, 1996. This is the same 'standard' port mechanics use to diagnose CEL issues. Some manufacturers started incorporating OBD-II in various models as early as 1994 but they were not necessarily compliant.

  • elizabeth
    elizabeth
    10/26/2015 4:13 PM

    Can you respond to the question asked previously about what happens if you are outside of the approved temperature zone? I live in Chicago and our winters are colder than -4 F while our summers get above 95 F. Seems like this may not work well in the Chicago area??

  • JC
    JC – Special Guest
    10/26/2015 4:30 PM

    @elizabeth

    Your question is super helpful Elizabeth as I realized the info I published earlier was outdated. My amazing support customer team provided me with the following temperature tolerances:

    Operating: -40°F (-40°C) to 158°F (70°C)

    Resting: -40°F (-40°C) to 185°F (85°C)

    I apologize for the confusion. We've got you covered!

  • Linda
    Linda
    10/26/2015 4:38 PM

    One of your responses indicate a temperature range of -4 to +95 degrees F. Elsewhere it says it will operate to -20 degrees.

    I live in SW Colorado where temperatures can sometimes dip below -20 F. This is usually (but not necessarily) for short periods of time.

    So as a practical matter, what does this mean. Would I have to remove the device in anticipation of low temps? Will the car have to warm back up before it will operate accurately? Will leaving it in during low temps permanently damage the device?

    Can you clairify this for me?

  • JC
    JC – Special Guest
    10/26/2015 4:43 PM

    @Linda

  • JC
    JC – Special Guest
    10/26/2015 4:46 PM

    We have you covered! My original post has outdated information. Here is the temperature tolerances:

    Operating: -40°F (-40°C) to 158°F (70°C)

    Resting: -40°F (-40°C) to 185°F (85°C)

    I spend a lot of time in Minnesota were it gets really, really cold and my Automatic works like a champ year round.

  • Louie
    Louie
    10/26/2015 5:01 PM

    I'm still confused about the data you store & what it is used for. In posts above, you mention that during transmission data is encrypted. Is this with both Bluetooth and internet to the app? Also, is data stored encrypted where nobody but me or my app has access to it - including the folks at Automatic? Since there is identifiable information such as my VIN, I am extremely concerned who can see my driving habits. Thanks!

  • Mike
    Mike – Grommet Team
    10/26/2015 5:25 PM

    Hi Louie, the data is stored for you so that you may analyze your driving efficiency amongst other data points. All data is secured with bank level encryption where only you and those you share the device with can see it. Rest assured, your information staying secure was at the top of Automatic's priority list.

  • JC
    JC – Special Guest
    10/26/2015 5:30 PM

    @Louie

    This is from our Privacy Principles and should help answer your questions. We take privacy very seriously, and we do not share your data with anyone outside our company. We also would never share personally identifiable information with third parties unless it was in the capacity of a program that benefited the user AND was user opt-in. In terms of security, all data sent from the adapter to your phone is done with bank-level AES encryption. Once you set up the adapter with your phone, no one except you can communicate with the device. Second, the data sent from your phone to our servers is also encrypted, where it resides within our secured cloud-based network.

    Automatic engineers and other personnel have supervised access to your information so that we can provide Services to you and help you if you contact us for support.

  • Tommyboy
    Tommyboy
    10/26/2015 5:18 PM

    Would your Automatic keep track of my business miles so that I can get an end of year report of miles traveled and where for my tax reporting

  • Mike
    Mike – Grommet Team
    10/26/2015 5:31 PM

    Theoretically Tommyboy, as long as you use it for just that car you will be able to track it all. I don't think it will be able to do your tax reporting for you unfortunately.

    And I assure you that tracking looks nothing like this...

  • JC
    JC – Special Guest
    10/26/2015 5:37 PM

    @Tommyboy

    Yes! This is one of my favorite features @tommyboy. You can identify specific trips as business trips in the app (or on your Automatic iWatch app) and then download them from your web dashboard into a file for tax purposes or expense reporting. Automatic is also integrated with several business apps like Expensify and Concur so you can streamline your car mileage reporting.

  • Tommyboy
    Tommyboy
    10/26/2015 5:38 PM

    @Tommyboy I took the time to read all comments above and see that no one asked this question. If provides a years worth of data for use in taxes, I am ready to buy two!

  • Tommyboy
    Tommyboy
    10/26/2015 5:39 PM

    @Tommyboy Nice! Very nice indeed. My order for two is on its way. I'll ask my kids if they want one also which would push the order for 4!

  • Mike
    Mike – Grommet Team
    10/26/2015 5:40 PM

    I stand corrected! Thanks for the info, JC!

  • JC
    JC – Special Guest
    10/26/2015 5:44 PM

    @Tommyboy The web dashboard is really remarkable as it not only captures your driven miles for the year and all time, you can also sort by certain date ranges, distance traveled, duration of a trip, fuel cost, and time of day.

  • sally
    sally
    10/26/2015 5:31 PM

    I don't have a smartphone but I do have an Apple Itouch using iOS 9.1 will it work with that?

  • JC
    JC – Special Guest
    10/26/2015 5:39 PM

    @sally The Automatic app works only with Android or iOS Smartphones, not iTouch or iPad devices.

  • Annette
    Annette
    10/26/2015 5:36 PM

    My husband and I bought three; my car, his car and our son's car. My son has a 2005 small truck, his automatic worked for about month and then stopped reporting. My husband had a new honda Accord, his reported and then stopped after about 6 months. MI have a 2014 Toyota Highlander, it stopped reporting after 10 months. I am soooo disappointed. It was great at first, but come on three out of three. I would not buy again, not would I recommend it to my friends.

  • JC
    JC – Special Guest
    10/26/2015 5:56 PM

    @Annette I'm sorry to learn your experience with Automatic was disappointing. I would encourage you to reach out to [email protected]m so we can help resolve any issues you are encountering. We refer to them as Wizards because they are amazing at solving problems.

  • Robert
    Robert
    10/26/2015 5:38 PM

    I have a LG G4 cell phone, is this Diagnostic compatible with my phone?

  • JC
    JC – Special Guest
    10/26/2015 6:06 PM

    @Robert

    Yes, with Android 4.0+ OS.

  • Ed
    Ed
    10/26/2015 7:18 PM

    I have one of the original versions of Automatic and like it. What is the difference with v2.0?

  • JC
    JC – Special Guest
    10/26/2015 9:02 PM

    @Ed Glad you like your Automatic Ed. The 2nd Generation provides realtime Bluetooth streaming so you can use performance apps like Dash Command and OBD Fusion. It also has a dedicated GPS module which helps assist the app in route determination and helps to capture up to 8 hours of trips in the event you don't have your phone in the car The next time you do have your phone, the trips will upload. Lastly most diesel cars are now supported.

  • Alan
    Alan
    10/26/2015 8:50 PM

    Is there a monthly fee or requirement to use a certain cell company?

  • JC
    JC – Special Guest
    10/26/2015 9:09 PM

    @Alan

    No additional fees required or to use certain cell companies. The app uses a small amount of data, around 10-15MB per month. Our app comes free with the adapter but some of the 3rd party apps may not be free (most are).

  • Donna
    Donna
    10/26/2015 10:06 PM

    Does this work with Samsung Galaxy phones?

  • JC
    JC – Special Guest
    10/26/2015 10:25 PM

    @Donna

    Yes, with Android 4.o+ OS.

The launch day conversation has ended. Please direct further questions about this Grommet to our Community Experience Team.