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Author Archives: Lara

Director of Supplier and Customer Relations at Daily Grommet.

  • We're always listening

    That's me, Lara. I think it's always nice to put a face with the name.

    Jules asked that I write a blog post about an interaction I had with a customer a few weeks back. See, I “manage” customer service, meaning if you call or send us an email, generally you will receive a reply from me. Most of what we receive are questions about products or requests for the status of an order. But on occasion, criticisms about our shopping experience are included in with an order, and that’s what started my encounter with Blair.

    Maybe it’s a result of email, shopping online, and texting, but our expectations for a human response is definitely lower than it used to. That's probably why Blair was genuinely surprised to know that her comments voicing her displeasure that we do not accept Paypal as a form of payment were read and considered. by a real human being ... me! It's sad that we’ve gotten to the point where a computer-generated, automated response is expected and any other type of reply is met with astonishment. In this case, what started as a couple lines written out of frustration turned into a real conversation.

    What Blair didn’t know was that we are currently in the process of upgrading our back-end systems so her comments were well-timed and led to a much-needed internal discussion about which payment methods and credit cards Daily Grommet should accept.

    So, keep sending in your feedback – and don’t be surprised if I contact you asking you to tell us more. We really do want to know what you think, how we can improve our site and your experience, and what you think of our Grommets. Your comments could spur change.

  • Book Review: How to Never Look Fat Again (over 1,000 ways to dress thinner without dieting)

    When Jeanne asked me to take a look at a newly published fun, fashion book and pull out some tips for summer style, I was all over it.

    Then she handed me the book: How Never to Look Fat Again (Over 1,000 Ways to Dress Thinner Without Dieting).

    Hmm, should I be offended?How to Never Look Fat Again by Charla Krupp

    No worries -- turns out it's clever, fun, and more about taking a practical approach to buying clothes that make you look your best. It's written by nationally-known style guru, Charla Krupp (you might know her as the author last year's NYT best-seller How to Not Look Old ... or from her many appearances on the Today show). Along with some great laughs ("Don't you dare walk around with a unibutt ... or ... settle for ugly comfort shoes"), she shares advice like which colors are "high fat" and lays out the 100 most fattening things you can wear. 

    Some we already know (it's all about the "foundation garments" - see Grommet features about Sassybax), and some will help you figure out what to wear based on your own personal problem area ("arm flap," "muffin top," "wide feet," even "thick neck," etc). But Charla includes seasonal rules too -- and graciously agreed to let us share a bit with you.  Her 3 summer "uniforms" for summertime were my favorite section, and I hope they'll inspire you too.

    Leave a comment today and we'll select one lucky reader to win a copy of How Never to Look Fat Again!

    Enjoy and happy shopping ...

    Your Dress-Thinner Strategy for Summer
    Three New Summer Uniforms - by Charla Krupp

    1)  Instead of wearing the same dark pants and jackets that you wore day in, day out the rest of the year, let's lighten up for the season in style. If you love pants and your butt is not your problem, choose white or khaki and pair them with a crip tunic. Add the highest sandal that you can walk in, plus a hoop earring and a stack of bangles and you're good to go. Tory Burch is the designer responsible for bringing back this sixties-style tunic. There's a new one from her each season in different prints and embroidered trims, and it often becomes the best seller in every collection. Why do women love the tunic? "It's an incredibly flattering silhouette," says Tory. Over a skinny pair of jeans, it looks elegant and it's so forgiving. For someone who isn't in the best shape she's ever been in, the tunic makes her look elegant and smooth." You can find tunics now everywhere and at every price point. Even at Chico's!

    How to Never Look Fat Again2)  When you're not wearing a tunic, and you need a layer of warmth in overly air-conditioned  offices, movie theaters, or airplanes, invest in summer-weight cashmere V-neckss or long cardigans in yummy colors. Layer over body-shaper camisoles, bare tops, or dresses.

    3)  A third, easy summer option is a fresh dress in a pretty pattern. One zip and you're done. You don't have to worry about tops and bottoms. Add the same accesssories -- high strappy sandal, a hoop earring, a stack of bangles -- and you're about to embark on a no-fat summer!


    General contest rules:  To enter, you must be a U. S. resident, and at least 18 years of age and you must leave a comment or question for Charla. No purchase necessary. The winner will be randomly selected and will receive "How to Never Look Fat Again." Employees, contractors, and the families of employees and contractors of Daily Grommet, Inc. are not eligible to enter. You are not eligible to win if you have received a prize or giveaway from Daily Grommet in the last six months. Void where prohibited. Contest will run through 10pm EST March 8, 2010.

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