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We want you to be thrilled with every purchase you make. You can return a Grommet whether it’s because it isn’t what you expected or you just changed your mind. For all purchases made on or after January 1, 2021, the return window is 30 calendar days after the receipt of the item.
Note there are some common sense exceptions, like health and hygiene items, perishables, or a product that was custom made for you. Products not eligible for returns will be noted on their product page.
Due to the ongoing situation with COVID-19, some returns and refunds might be delayed.
For a speedy, smooth return, please use the fast return process above. That gets us all the details to handle your refund as quickly as we can.
If your Grommet arrived damaged or you received the wrong item, return shipping is on us. For other returns, we’ll deduct the cost from your refund.
Once your return is approved, getting your refund takes about 7-10 business days. You’ll receive a credit to your original form of payment (credit card or PayPal). If you’re returning a gift, you’ll get a gift card or store credit.
We happily do free exchanges.
To make your exchange go smoothly, use the fast return process above. Choose "Other" as the reason for the return. Then, put the size/color/pattern you’d like in the box that appears.
After we get your forms, we’ll email you a postage-paid label to return the item you don’t want. We'll ship you the new one for free.